(Plesk) mail contact form wont send

Helpdesk Plesk
1

Hi I’m trying to get a contact form to send mail, but the server doesn’t use the mail in Plesk it uses Smartermail. How do I configure SMTP?

2

Hey there,

Unfortunately, this is not part of the Sitejet Support. Mail settings are handled in Plesk.

Here’s how you can configure SMTP settings on your Plesk server:

1. Configuring Server-Wide Mail Settings in Plesk:

To set up SMTP settings for your entire Plesk server:

  1. Access Plesk Panel:
  • Log in to your Plesk control panel.
  1. Navigate to Mail Server Settings:
  • Go to Tools & Settings > Mail Server Settings.
  1. Adjust General Settings:
  • Ensure the mail server is enabled.
  • Set the Maximum message size if needed.
  • Enable the SMTP service on port 587 to allow message submission.

For detailed instructions, refer to Plesk’s official documentation:

Plesk Obsidian Knowledgebase

Hope this helps. If you still face issues, I would suggest you post it in the Plesk Community. But I think it would also be helpful to post a solution here in case another user has the same issue.

When you have configured your mails correctly, please add a sender and a recipient address to the contact form to make sure it works correctly.

3

I dont use plesk mail I use smartermail. I have setup SMTP in plesk to use customer email.

4

Still not working

5

is there a way to turn debuggin on in sitejet?

6

If you tested the contact and it is working then the issue might still be with the mail setup. Please test the contact form first according to this post: cPanel | Most common contact form issues

If the form is working with our settings then you need to contact your provider for further assistance. But please keep us updated on this.