(Plesk) mail contact form wont send

Hi I’m trying to get a contact form to send mail, but the server doesn’t use the mail in Plesk it uses Smartermail. How do I configure SMTP?

Hey there,

Unfortunately, this is not part of the Sitejet Support. Mail settings are handled in Plesk.

Here’s how you can configure SMTP settings on your Plesk server:

1. Configuring Server-Wide Mail Settings in Plesk:

To set up SMTP settings for your entire Plesk server:

  1. Access Plesk Panel:
  • Log in to your Plesk control panel.
  1. Navigate to Mail Server Settings:
  • Go to Tools & Settings > Mail Server Settings.
  1. Adjust General Settings:
  • Ensure the mail server is enabled.
  • Set the Maximum message size if needed.
  • Enable the SMTP service on port 587 to allow message submission.

For detailed instructions, refer to Plesk’s official documentation:

Plesk Obsidian Knowledgebase

Hope this helps. If you still face issues, I would suggest you post it in the Plesk Community. But I think it would also be helpful to post a solution here in case another user has the same issue.

When you have configured your mails correctly, please add a sender and a recipient address to the contact form to make sure it works correctly.

I dont use plesk mail I use smartermail. I have setup SMTP in plesk to use customer email.

Still not working

is there a way to turn debuggin on in sitejet?

If you tested the contact and it is working then the issue might still be with the mail setup. Please test the contact form first according to this post: cPanel | Most common contact form issues

If the form is working with our settings then you need to contact your provider for further assistance. But please keep us updated on this.