Hey there cPanel Sitejetters 
In the past months, questions about the contact form have been quite dominant in this community. The most common issues were a failed form submission and a Captcha image, that does not appear.
To ensure the form submissions are successful, please make sure, that the contact form is working at all.
- Please enable the “send email” feature in the contact form.
- Fill in a recipient address. Make sure, that it is an actual working mail address.
- Open the Preview Link and send yourself a form submission. Now, you are sending you a message from noreply@sitehub.io.
When this is working, the contact form is fine. Now you might want to focus on your server settings. Solutions could be:
- enable allow_url_fopen
- ensure PHP version is PHP 7.1 or higher; PHP 8.1, 8.2, 8.3 or higher
- ensure latest Sitejet version is installed
- check general SMTP settings
For more information about this, please visit:
In some cases, the Captchta image does not appear after you published the website. Here are some possible solutions:
- ensure PHP version is PHP 7.1 or higher; PHP 8.1, 8.2, 8.3 or higher
- ensure latest Sitejet version is installed
- active SSL
- ensure api.php is part of the document root
- try to publish the website again
For more information about this, please visit:
If you have trouble with either of these issues in the Website Builder and the Preview Link, please contact us. If you have trouble or questions after you published the website, please contact the cPanel support.