“Check website” tool false error message

Helpdesk Project Manager
1

I’m getting this message “Form ‘Formulaire général’ has an e-mail address not defined in the customer data or in the briefing” even though I have indicated the email address (to which the form will be sent) in the customer form settings. Where can I find these locations to double-check “in the customer data or in the briefing”?

Suggestion: I also get “No keywords entered”. I would suggest removing this warning as it is no longer useful for SEO ranking.

2

@AJ_Joe maybe Overview: Customer Portal - Sitejet Help could give you the answer.

3

Hi @PabloT, thank you for your reply.

I checked the customer data, and even though I have already entered the email address, I’m still getting the message.

@Andre, @Martin any idea on this? Thank you in advance.

4

@AJ_Joe Could you please provide us the website preview link or the 6-digits website ID? I will take a look then.

5

Hi @Martin, here is the website ID: 338966. Thank you.

6

Hi @AJ_Joe, I checked it and I am unable to reproduce it. Could you please provide me the steps to reproduce the issue?

7

Hi @Martin

  1. On the Overview page (the dashboard with all sites), click on the 3 dots in front of the desired website and select “Check website”

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  2. When the dialog show with all the checkboxes already selected, keep it as it is and click on “Run selected checks”

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  3. Once the checking is finished, you get this message:

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Hope this helps!

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8

Hi @AJ_Joe thank you so much for the details, I will check it with our developers.

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9

@AJ_Joe you can ignore it for now. Ticket is created and will be fixed soon.

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