Website Form Issues

Helpdesk Website Builder
1

Today my client complained about form issue that for example if Captcha is wrong so with the “Error Message” whole form fields get empty (means you have to fill everything again) which is wrong.

Error message comes on top of the form (which is also not aligned center, screenshot attached) and if succeed why the form disappeared (it should remain there with the success message (logically) also if form submit successfully “Error Message” remains there … how fast this can be fixed?

Form Messages
Form Messages2588×316 7.32 KB

2

Hi @mughal,

thank you for reporting the bug. Could you please send me the Website ID in a private message or via our contact form? Also on which page we can find the contact form, this would be very helpful.

3

Hi @Martin i sent you email, please check.

4

@mughal emailed you back.

6

Hey Umar,

The developer ticket with a fix has been deployed. Would you be able to confirm it is working now?

7

Hi @Andre it’s still not fixed, i wrote this to Martin as well.

8

Hey @mughal then this might be related to your website and not a bug. Please send us a ticket with your website ID and expected and observed behavior. Happy to take a look at it. :raised_hands:

9

@Andre I already talked to Martin even sent him screen cast but issue not solved, you can check the same.

10

Do you have a ticket number for me? Or just answer on the ticket again so it will pop up in our system and I can take a look.

Has this been fixed in the meantime for you and then it started to not work again?

12

@Andre I just replied same email mentioning you, ticket # 85650

13

Hi @Martin , is the SiteJet form supposed to work on a Site built with Sitejet integrated into cPanel ? It does appear that it submits the form, displaying a thankyou message, but it doesn’t seem to send any email notifications at all. Is this normal ?
Unfortunately there are no SiteJet experts within your cPanel support colleagues

14

This issue has been fixed. The current issue has been a bug. A fix has been deployed. Upon clearing the cache the issue was gone.

17

Hey @alexshel - this is an old issue. I need to close this thread. Please open a new thread an provide us with more necessary information:

  • What is your Website ID?
  • Please describe the issue as best and detailed as possible.
  • Are you using Sitejet Studio or via cPanel or Plesk?
  • Does the problem appear on the preview.URL or just on the live URL of the published website?
  • Which PHP version do you have?
  • Are you using the latest SJ version?

Thank you!