Contact form error

Helpdesk Website Builder
1

Contact us form on website gives 404 error message then switches to attackers are trying to steal your information. Please help

2

Hey there,

are you able to give us more information? What is the Website ID? Any screenshots, screencast possible?

3

hi

the website is https://rootedinchpropertygroup.co.za

Thanks

(attachments)

IMG-20240823-WA0013.jpg
IMG-20240823-WA0013.jpg720×1600 23 KB

4

Hey there,

Well, first of all, I can not check the contact form because the Captcha seems white on white? Unfortunately, I do not understand what you mean by " then switches to attackers are trying to steal your information"

As a test, please go into the preview mode when you are in the Website Builder. Set a recipient mail address and no sender mail address. If you are getting the contact form entry, then the form and the recipient mail address work.

Now, test it again with you sender mail. Does this work as well?

5

Good day

I have taken the steps you suggested and I am still receiving a 404 not found error message

Thanks

6

I have received the emails though however, can we not have a message that says your message has been received and it will be attended to?

7

Hey there,

so the contact form works in the preview mode?

8

Yes, it does work

9

Hey there,

then I recommend to get in touch with either Plesk or cPanel support on this matter. Depending on which you use. They will be able to assist with any server issue you might have - may it be an update necessary or enabling some setting necessary.

10

Thanks, I will.

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