Hi, I’m using Cpanel to edit and create with sitejet, everything seems fine on the preview and editing mode, however when I publish the site, the collections page and single blog post page showing the content isn’t showing, please help
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Hey @Kenwin_Z
Thanks for reaching out. I have looked at your preview website. There, I was able to see this:
http://26c91e-81e9c.preview.websitebutler.de/showcase
Single Page Layout looks like this:
Does it work now on your side or is there still an issue? Did you change the website in the past hours?
Hi Andre, everything works fine in preview and editing, but when published to [reboot.kenzbuilds.com], no collection or collection item page shows, just blank
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Hey @Kenwin_Z - what is your current cPanel server version and is that one up to date?
Cpanel:116.0 (build 11)
Also my hamburger menu stopped working all of a sudden, not sure why, icon triggers, but menu doesn’t overlay and menu items don’t show
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Our developers will take a look for the collection issue. Regarding the menu, please try to add the menu again. But let us first focus on the collection issue.
Hey @Kenwin_Z
There might be a misconfiguration of the cPanel server (e.g. lack of PHP support, wrong PHP version, missing PHP extension, wrong PHP settings etc). We would like to recommend reaching out to the cPanel support to check on this, as there is no 500 when accessing directly via Sitejet.
Please keep us on the loop here with a possible solution?
what’s the recommended php version to run sitejet? Thanks
Hey @Kenwin_Z you would need to ask cPanel what version is recommended 
Hi Andre,
ok, also is there a way to save/export and current page layout? or duplicate a page as a backup
Thanks
Hey @Kenwin_Z this is not possible with the cPanel version. However, we are working on a solution soon that is coming in the next few months.
Let us focus on one topic for each thread to make it easier for all users to find their topic and solutions.
Did you already get a solution from the cPanel support?
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Hi Andre, haven’t gotten reply from cpanel yet, also on my preview Showcase - Kenzbuilds: All About Gundam Modelling 2.0, sometimes my blog collection only loads 1 item, then when refreshes, it loads fine, it’s random, is there a fix for this?
Thanks
Let us focus on one topic for each thread to make it easier for all users to find their topic and solutions. Please open a new thread for each issue.
Would you be able to send me your Customer ID at cPanel via PN? I am happy to ping the colleagues in the intranet to see if they got your ticket.
I got my hosting company to open a ticket on cpanel, they’ll let me know once it’s updated. thanks
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Thank you for the update. Looking forward to a solution!
Updating the PHP server version should fix this.
Hi Martin, to which php version? Thanks
at least to PHP version 7.1.
Thanks Martin, it seems to gotten better, things load but only 1 collection item load instead of all and animations don’t work properly, some stay hidden, not sure why
doesn’t/partially load on publish ver: reboot.kenzbuilds.com/showcase-masterpiece/mg-exia-blue-trans-am/
loads fine on preview:
26c91e-81e9c.preview.sitehub.io/showcase-masterpiece/mg-exia-blue-trans-am
The colleagues from cPanel told us: It was a problem with the PHP version of the site. The base code uses the ?? operator and the customer’s site was using a PHP version prior to 7.0 so it was hitting errors there.
The website should work fine now?