Plesk | Collection not appearing on the front-end 2

Helpdesk Plesk
1

I’m working with Benson template and also having the same problem stated by [Jean_Pierre_Michael], on this topic here: Collection not appearing on the front-end

The collection Product shows on backend but not on the frontend. I have not configured an animation on the Products Collection, also tested switching off the title animation from the beginning of the page as Lucian pointed that might be a conflict.

On Chrome inspector the element:

style=“opacity:0”

Screen Shot 2023-12-04 at 16.18.37
Screen Shot 2023-12-04 at 16.18.372382×214 78.4 KB

Preview link: brunoredondo.com.br - Marketing approach at the unconscious and archetypal level
Live website link: brunoredondo.com.br - Marketing approach at the unconscious and archetypal level

2

Hi @Redondobruno, do you use Sitejet Builder on Plesk?

So the preview website looks correct, but seems like something went wrong when you published the website.

3

Hi @Martin , yes i’m using SiteJet Builder on Plesk.

4

Could you then also please reach out to the Plesk support just in case? https://support.plesk.com/hc/en-us/requests/new

Currently, I don’t know if it is a Sitejet Builder or Plesk server issue.

5

Hi @Martin I tried to open the ticket on Plesk but on the screen “Submit a request to technical support” after providing License Key and completing all the requested server access information, the buttons “Continue With Ticket Submission” and “Start Chat” are grayed and not clickable. Can you help me with this?

Thank You

6

Maybe the form is not filled out correctly. Could you please email us: help@sitejet.io so you don’t have to share personal information here.

Please send us a screenshot of your inputs.

7

E-mail sent. Thank you @Martin !

9

Update the Sitejet Builder to the latest version v1.0.5 and then publish your website again.