Cookie banner issue

Helpdesk Website Builder
1

Is there anything different/wrong with editing cookie banner within the CMS?

I always put it into the footer in order to show on every page (until visitor makes a decision).
Today (while working on project 673538) I all of a sudden could not find the cookie banner in the footer as this used to be. Usually I could hover over the footer section and find the “cookie banner element”, click on it and edit text and style. Now it is completely invisible and I need to find it via navigator. From there I can edit only style options NOT the text and other appearance.

This problem accurs in every project I’ve checked.
In one client project (314997) I even can’t find it in the navigator anymore (but it is shown on the “official” website).

2

Hey Barbara, checking on this.

Which browser are you using? Have you also tested this in another browser as well as without an ad blocker?

3

So for both websites I am able to see the Cookie Preset but only after I have disabled the adblocker. Would you be able to try this?

4

I am working with Google Chrome.
Now - without changing any setting / ad blocker etc. - it is working (and visible) again.
So problem solved :wink:

5

Hey @Barbara_Bichler - then the settings for the adblocker or browser security changed, because they actually block the the cookie preset.

Great that it has been solved for you :slight_smile: