Clients losing all email contacts

[Faithson_Support]

We have had four clients reach out to us who use the webmail portal to view their email. All are reporting that they lost access to all their contacts. Anyone else having this issue? I have emailed @Martin, and they didnt seem to realize that our webmail was buggy.

[Brandon_DeBonville_Frazier]

Noticed the same thing here. My clients lost their saved contacts, responses, and identities.

[Andre]

Closing this thread and like to point out our notification about the incident with further instructions and discussions:

E-Mail provider downtime on Monday - investigation still pending (22/05/23)

Hey Sitejetter, We like to inform you about a short downtime of our mail provider “Roundcube” on Monday. The downtime was about roughly 40 minutes (13:20 - 14:00). During that time login, as well as sending and receiving was restricted. Users, that are using the web mailer reported missing contacts, signatures and login errors. We are in close discussion with Roundcube about the reasons and the measurements they intend to do that this will not be repeated. Also, we are a…