Just reaching out to see if anyone else has had problems with connecting a third party email (Outlook) to a Sitejet website. I’ve been having a hard time with one of my websites, to the point where email for an entire company has been completely offline for two days now.
I also had problems transferring this website, during the process emails shut off and both the old and the new website went down. I haven’t had this problem before, but I also haven’t had a client use third party email before.
It’s hard to tell if this is a problem from me or the third party company who provides the outlook emails, but I wanted to see if anyone else in the community has run into a similar problem/how they solved it. I’ve also already reached out to Sitejet support so hopefully they can help solve it too.
These things never happened to me, but of course we got some tickets about this before. Sometimes it is just a forgotten checkbox or a faulty DNS setting.
Let’s dive into this:
The first thing here is to check if the emails work at all. If you are using Sitejet Studio you can check this in the Webmailer for each mail address. If that is the case then the settings with Outlook might not be correct or the is something blocking the mails.
You mean transfering the domain? If that is the case, there can be a very short downtime as the domain is technically in transition for a few seconds. Another issue could be faulty DNS, website is not set to online with the mail feature actived … and many more. I would need more info here, for example if the domain is with us now or is somewhere else.
Of course we can only recommend troubleshooting with external programs but this is usually not in our support scope.
I do recommend these help articles first and check all the settings:
The problem has been fixed, and was related to a missing TXT record involving the email in some form. I mostly figured the problem was unrelated to Sitejet, but I wanted to do my due diligence and make sure!
Thanks again!