White label access to my customers

Hi!
What I did was to also add 2 additional CNAMEs to my Cloudflare configuration (I’ve also proxied these 2).

I worked for me. I hope it also works for you.

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Hey @Raul_Hernan_Sanchez ,

Thank you for you post and very specific description of the matter. I am sorry for the inconvenience you are experiencing.

Currently, it seems that is not possible with Sitejet to set up the white label feature with certain “doubled”-TLDs such as *.com.ar . We are working on a solution yet.

Would you be able to set up the whitelabel with another TLD like *.com ?

Thanks Lucian and Andre!..
ok, i will check if i can usa a .com domain.
Any idea of times to be able to use .com.ar ?

Thank again

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Thanks Lucian!

Hi Andre, and for example freawe.ar will work?

i´m trying now with media-stuff.com but i can´t make it work… some help please?

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Hey there,

we do not have *.ar yet in our system. Would you like to ping us here to let it be included?

An update will be posted there shortly with new TLDs :heart:

Hey Raul, could you provide us with your DNS settings please? You can send them to help@sitejet.io if you like :grinning:

Hi Andre, ok, i´ll send to help@sitejet.com
Thanks

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Hey there,

The CNAME is correct in your case:

In your case - the whitelabel website has not yet been updated:

After that, it should work :slight_smile:

Hi André, i see that if i want to replace my actual domain name with media-stuff.com it just dont work…
i always see freawe.com.ar
let me know if you can replace it for me!
thanks again

logo-mediastuff-65x65.png

Hey Raul

In my case I used it like this and it worked:

Type: CNAME
Host/NAME/PREFIX: * (for example it will be *.media-stuff.com)
TTL: leave it empty.

Hope it helps!

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So .app domain can be used or not yet?

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Hey Raul, does it work now? If not, could you please send me a ticket to help@sitejet.io with a link to this thread?

Thank you!

Sure. We just updated the domains a few years ago :slight_smile:

If you are looking for more - have your say here New Top-Level-Domains - have your say! - #5 by Andre

CNAME with a wildcard is not working on my domain. (I got on error) I think because I have a lot of other CNAMES. So I solved it with separeted CNAME rules for ‘partner’ and ‘my’. Are there other CNAME rules I do have to make?

Hi @Nico_Webdesigner

Currently, we are using:

  • api
  • cms
  • my
  • partner
  • preset
  • preview

But this can change at any time, that’s why we recommended using a wildcard CNAME.

Hope that helps :slight_smile:

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Thanks Franzi,
But I also have CNAMEs for other Saas packages, like dashboard and report. I think that is the reason I can not make a wildcard for partner.sitejet.io.
The solution I now have, give problems with SSL, so it is not working.
Any suggestions how to solve this? Or do I have to wait some time?

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@Nico_Webdesigner It might take some time for SSL to take effect - sometimes up to 48 hours…

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