Emails automatically create tickets - how to stop?

Helpdesk Project Manager
1

So I must have setup my main company email in SiteJet somewhere, at some point - because when that email account receives an email, it creates a ticket…

I really don’t want this behavior - or at least not for the main company email address - how do others handle this?

Do you setup a specific email you share with customers when building their site - and they only use that email during the build process?

Appreciate any feedback.

2

Hi David, you can adjust this in the ‘team’ settings. I personally created a support@ email-address to be used by clients and which is forwarded to the specific Sitejet email-address that creates the tickets. You can find all this in the ‘team’-settings.
Hope this helps,
Mark

3

Thanks @Mark_Fosseprez - is the forwarding something you setup on your side, (ie. outlook, etc) or is this setup in SiteJet? Sorry, just a tad confused on this. Thanks for your help.

4

Hi David,
is set-up in Sitejet (as a forwarding rule in the page where you set-up the mailboxes).
regards, Mark