I made a new website with the Sitejet Builder within Plesk of our provider and the captcha image is visible within the Sitejet Builder within Plesk and also with the preview but as soon as I set the website live, there’s no captcha image.
The forms works as when I fill in the form in preview mode, we receive an e-mail.
Hey and welcome!
I saw your post and wanted to try and help out a bit — I’ve run into similar issues before, so I know how frustrating it can be.
From what I can see in the screenshot, it looks like there might be a problem with how the form or CAPTCHA is working. Just a few quick things you could check:
A few things to try:
Try the form in another browser or a private tab
Sometimes browser extensions or pop-up blockers can stop the CAPTCHA from working properly.
Double-check that all the fields are filled
Make sure the name, email, and message fields are filled in before submitting.
Is anything showing as an error on the page?
If the page refreshes but nothing happens, or if it freezes, that can help narrow things down.
If possible, test the form on a new page
You could try copying the form into a blank test page and see if it works there — that helps figure out if the issue is with the form itself or something else on the page.
If you’re still stuck, maybe share a bit more about what happens when you click the Verzenden button — like, does the page refresh? Do you see an error? I’d be happy to help figure it out with you. You’re not alone!
Thank you for your reply and help, it´s really frustrating indeed
I´ve tried several browsers, also in cognito mode. I also asked others to check but they also don´t see the Captcha image. Do you see the Captcha image when you go to the website?
When the form is in preview mode within the Sitejet Builder of Plesk, the form works perfectly. As soon it´s on the world wide web the Captha image isn´t visible and if I try to sent the complete filled in form, I see a message that I need to fill in the box next to the Captcha.
I refreshed the page several times on the world wide web but nothing happens.
I made several test pages, completely blank and only drag a standard form from the menu of Sitejet builder but the issue remains.
Someone told me to place the form not in a container but it isn’t a container, because when I drag the formoption form the menu onto my page within the Sitejet Builder it’s placed on it’s own and not in a container.
Thanks for the update — this screenshot is actually really helpful!
The red “Not Found” message means the form isn’t properly connected to a backend that knows how to handle the submission. So the issue isn’t the CAPTCHA anymore — it’s that the form doesn’t know where to send the data when someone clicks “Verzenden.”
Here’s what might help:
What to Try
Check if the form is using Sitejet’s default submission
If you just dragged the form onto the page, Sitejet should automatically link it to the built-in form handler — but sometimes that connection gets lost.
Try re-adding a fresh form block
Delete the current form block completely
Then drag a new form from the Sitejet builder menu — not just the fields, but the full “form” container.
Publish and test again
Don’t enter random CAPTCHA codes
Even though that’s just for testing, Sitejet might reject the form if it doesn’t match their security validation.
If that still doesn’t work, maybe we can flag it for support or ask if something changed in how the forms are handled recently. You’re so close now — it’s definitely just a wiring issue with the submission at this point!
I think I have 2 issues now; Captcha image not visible and no properly connected backend.
Thank you for your advises, I tried point 1 and 2 already several times with new test pages but no luck. Ànd regarding point 3; I don’t know how and where to put random captcha codes so I didn’t
I refreshed our SSL certificate (DV Lets Encrypt without wildcard) but again no luck.
I check the API.php file in the root map and stated Compatible with PHP 7.1. Do I need to alter this document as I’m working within Plesk or not? And how as I don’t have knowledge of this.
As soon as the website has been published and website visitors enter information into the form, the submissions will be listed here and sent by email to the email address specified either in the contact details or in the form settings. => I only want the submissions sent by e-mail to the e-mail adress I have entered in the form settings.
Or do I need to add an action attribute in HTML? I thouhgt and hoped everything was embedded in the dragged ‘standard’ form with the Sitejet builder and only needed some filled in details in the form settings.
A few things to try:
