cPanel | Cannot get the sitejet form to send emails

Helpdesk cPanel
1

Hello,
I have not been able to have the sitejet web form from a cpanel install of sitejet send an email to a recipient email upon for submission. I’ve also added multiple email addresses separated by an “;” and still no luck with any email addresses.

Any ideas on the setting that need to be adjusted for a successful webform submission to an email from a cpanel install?
I would appreciate a detailed list of actions so I can have the form work properly!

Thanks!!

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2

Hey there, @Motopresley_Presley

cPanel is currently working to add a guideline to the documentation.

Did you also get in touch with cPanel support before? Do you have root access to the server?

3

Thank you for the update. Can you share how to get the form to work in the meantime. I want to continue to use and promote sitejet but without a working form the platform is unusable.

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4

Hey @Motopresley_Presley,

let’s try to fix it :slight_smile: Can you please check:

  • if allow_url_fopen is enabled
  • that you are using PHP 7.1 or higher; PHP 8.1, 8.2, 8.3 or higher
  • that you have the latest Sitejet version installed
5

Hi @Andre , I have the same issue described in this topic. On a separate topic (Website Form Issues) that had a bug fix, you asked me to answer some questions. Here are the answers:

  • What is your Website ID? - if it is a number that goes after https://cms.sitehub.io/ , the number is 653154. I am currently testing a third party form using the same site page where the sitejet form is located Contact - Brighton Thai and Remedial Massage
  • Please describe the issue as best and detailed as possible - Form does not send any emails (tried a few times, none found in spam etc.), not sure if it is doing anything apart from showing a Thank you message after submit button click.
  • Are you using Sitejet Studio or via cPanel or Plesk? - cPanel (with not much support from cpanel team who don’t know what to do with SiteJet)
  • Does the problem appear on the preview.URL or just on the live URL of the published website? (tested on both - preview and published sites - none had any email sent)
  • Which PHP version do you have? - 8.1
  • Are you using the latest SJ version? - cPanel 120.0.2, I guess SJ is part of cPanel, SJ version is not visible anywhere
6

Sitejet is integrated in cPanel. :slight_smile:

Did you check upon this field?

7

@Andre , It was disabled. :frowning: I just enabled it and emails are getting delivered now. Thank you. :tada:

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8

Fantastic!

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