cPanel | Existing contact form stopped working this week

Helpdesk cPanel
1

I have been using a Sitejet form to receive applications for months with hundreds of applications processed. This week I was made aware that it began silently failing with no confirmation or error message after user submissions and no email or webhook sent by the form. I have not made any changes to the website or domain in months and it was working smoothly until this week.

I was able to enable verbose logging and found an error reported in api.php.

Warning : Trying to access array offset on null in**/api.php** on line238

Line 238 of api.php: $sendMail = $formConfig[‘form’][‘sendEmail’];

I have already checked the suggested first steps you post in every other contact form failure thread and they are not the root cause:

  • enable allow_url_fopen
  • ensure PHP version is PHP 7.1 or higher; PHP 8.1, 8.2, 8.3 or higher
  • ensure latest Sitejet version is installed
  • check general SMTP settings
  • ensure api.php is part of the document root
  • try to publish the website again

Did any sitejet updates go live in the past week that could have broken functionality?

2

Answered you in the ticket. Please refrain from posting it everywhere as this disrupts our workflow, when we get double and three times the same requests.

We will solve this in the ticket and then post the solution here. Thank you.