Captcha Image not Showing

Hi Andre. I am having the same issue where the Captcha image is visible in the editing screen and the preview screen but not on the published website. I have gone through your trouble shooting steps but still have the same issue.

I am using Sitejet Builder through cPanel, PHP version. PHP 8.2 (ea-php82)

I ensured PHP version was the latest, my SSL Certificate is valid and active and I have deleted and readied the Captcha element

Hey Dustin, could you edit your post with the necessary information like Website ID, which platform, what you already checked? :slight_smile:

Hi Andre. Done

Hi Andre. Just following up on this

Hey Dustin,

I am missing the Website ID and the domain actually.

Hi Andre. The domain is 888brands.co.za
Where would I find the site ID?

Your site ID can be found in the address bar of your browser when you enter the CMS / Website Builder :slight_smile:

Great thank you, its 1689914

Hey Dustin, so i checked and it seems all fine for me on the website side. Even in two browsers, the captcha is showing correctly. Which browser on which device do you have this issue? Can you, before you check, please clear the cache - just in case.

Hi Andre. I’m using Safari on a mac. I see now that it is working on my iPhone but its strange its not showing on my Mac. I have cleared the cache and it still doesn’t show. But I guess if its showing to the public then we are ok! Thanks for the help!

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Thank you for the info.