Can't create email address

Helpdesk Domains and Emails
1

I can’t create email address. Is there a reason for this? Please look at the screenshot below:

Screen Shot 2021-07-28 at 12.23.06 AM
Screen Shot 2021-07-28 at 12.23.06 AM1190×978 61 KB

The domain is appropriately set up and has a green check mark.

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2

Hi! From the screenshot it looks that the Password field is highlighted with a red border… most likely the password field and the repeat password field did not match.

You should have a message with the error under the highlighted fields.

Screenshot 2021-07-28 at 09.20.04
Screenshot 2021-07-28 at 09.20.042762×676 44.9 KB

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3

Thank you…I copied and pasted and tried all sorts of variation. It was about adding meeting all the requirements:

  • Capital letter & lower case
  • Minimum 9 characters
  • Including a special character like @ or _

You’re right, I just had to scroll down to see the light grey letters.

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