Uploaded fonts reverting back after backup

Helpdesk
1

I’ve had an issue where I’ve reverted to a backup, this backup was saved then backed up. All of the new elements and CSS changes we’re fine, but the font has reverted back to Times New Roman.

When I go into the design tab, the font is still showing as the one I have uploaded. If I select a new font, and revert back to my uploaded font, it’s Times New Roman.

Is there something specific that would cause this?

1 Like
2

Hey @Matt_J,
I’ve run into similar issues before — font stuff after backups can be weird! A few things that might help figure out what’s going on:

  1. How did you originally upload the font? Through the design tab, CSS, or directly into the file manager?
  2. After restoring the backup, is the font file still in your assets or media folder?
  3. Do you remember what kind of backup it was — full site or just content/design?
  4. Did the font show up properly at all after the restore? Even briefly?
  5. Are you using a hosted font (like Google Fonts) or was it a file you uploaded?
  6. If you check the browser dev tools (Fonts or Console tab), do you see any errors or missing font file warnings?

Once you check a couple of those, it should give a better idea of what’s going on. Hopefully it’s just a missing file or reference — nothing too serious. Happy to help troubleshoot more if you need! :+1:

3

Thanks for getting back to me.
I uploaded the font through the design tab.
The fonts still appear in the fonts tab.
Full site backup
The font didn’t show up at all after the restore.
It’s an uploaded OTF file. Not a google fonts links.
I’m not getting any errors in dev tools.

I’m still lost on this unfortunately.

Edit:

I’ve selected the fonts I’ve added, through the font tab, and when it shows a sample of the font, it’s Times New Roman. It’s as though the fonts I’ve uploaded have been overwritten.

4

Hey @Matt_J — thanks for all the details, that helps narrow things down quite a bit.

Since you’re seeing the font listed in the Fonts tab but it’s still rendering as Times New Roman after a full site restore, and no errors are showing in dev tools, a few more ideas come to mind:

  1. Font File Path Issue: Even though the font appears in the design tab, the backup might have broken the link to the actual font file on the server. Try re-uploading the font (even overwrite it if needed), save, and republish to see if it re-establishes the reference.
  2. CSS Reference Lost: The uploaded font might be in place, but the associated CSS (e.g. @font-face rules) or class declarations using it might not have been restored properly. Do a quick check in your CSS or theme file to see if those font rules are still present.
  3. Cache Glitch: Try forcing a hard refresh (Ctrl+Shift+R or Cmd+Shift+R), or check in incognito mode. Sometimes local browser cache messes with font rendering post-restore.
  4. File Permissions or Corruption: There’s a small chance the uploaded OTF file was partially corrupted or permissions were reset in the restore. Re-uploading might fix that as well.

Let us know if re-uploading and republishing does the trick. If not, happy to dig deeper with you! :folded_hands:

5

This has happened a couple more times today, to get the fonts back I have to remove them, reupload them and reapply.

7

Hey Matt,

So, basically, a backup reverts the page to the stage it was at the time the backup was made.

If there were fonts A and B uploaded then they should still be there. If only font A was uploaded at that time, then only that font will work correctly.

The fonts that are not there though will still be included in the CSS but the request loading the font will return a 404, so the font wont be applied. The website though will work otherwise.

I will check with the developers for further info.