Third Party Embed Form Not Showing

Helpdesk Integrations and Third Party Tools
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Hi all,

I’m working on placing an embed on a site from Omnisend, the email marketing platform, and I’m having a hard time and just wanted to see if anyone else has experience with this.

First they only gave me this code to put into an HTML block: div id=“omnisend-embedded-v2-68f7916e3bc49e96135ff5ed”></div. That was doing nothing.

Then I got this JS snippet from their chatbot, which I tried putting both in the code section and in an HTML block, neither of which worked. The embed code on this site that I got from Instagram is working and looks nothing like either of these so I’m wondering if the codes are just wrong? I don’t know what all Sitejet is capable of using in this arena since I’m not super experienced esp in JS.

script type=“text/javascript”>
window.omnisend = window.omnisend || ;
omnisend.push([“brandID”, “<YOUR_BRAND_ID>”]);
// Additional script content…
</script

(Both these codes were properly enclosed with </> and I did replace your_brand_id spot with my brand id)

I want seamless integration with Omnisend for newsletter sign ups, so I don’t have to go back and forth between Sitejet customer portal to check form submissions (I don’t want a recaptcha) and Omnisend to upload new contacts since there is usually multiple a week.

I’m also wondering if those codes look like they should be working if there’s something up with the cache. I have a form on that page that is currently set to “not visible” but it still showing up on all screen sizes. I have cleared the cache once already and it didn’t solve anything but am willing to try more if those codes look right.

Thanks in advance!

2

Do you have the Sitejet cookie banner activated on this project?
I had problems to get a mailerlite form working a few years ago.
After a loooong back and forth conversation with both Sitejet and Mailerlite support we finally found out that the cookie banner blocked the script.

2 Likes
3

Oh, I remember this haha. Yes, it could be that you need to whitelist the script. :heart: :slightly_smiling_face:

4

Great, thanks! So when whitelisting, does it take some time to propagate or should it be pretty much instant? I’ve tried a few different domains and none of them have worked, namely:

script>!function(w,s,b){Array.isArray(w[s])&&w[s].push(b)}(window,‘YETT_WHITELIST’,/app.omnisend.com|omnisend.com/)</script

It looks to me like these urls are correct (omnisend.com, then switches to app.omnisend.com when logged in) so I’m wondering if I accidentally deleted some other code somewhere in the script? (again actual code is properly enclosed <>, so other than that)

Or should my domain be something from the script?

Thanks!!