Missed verify Domain email, site suspended

Helpdesk Domains and Emails
1

Hello, My client’s site has gone down do to them missing the 15 window domain verify email. How can I send this to them again and how can we get the site back up?

Thanks,
website is Login

domain is punchcreations.com

1 Like
2

The site is back up - client found the email and clicked the verify link.

The reason they missed it is because the email was in German. Is it possible that all my account hosted sites get the ICANN verification email in English? Is that something you manage?

Thanks for your assistance!

3

Hey there,

So our provider is German and the registrar only checks that language. I will prepare a documentation that you can forward to your clients for the future so they know they get those mails and know what to do.

Thank you!