I have used the Collections tool to create a news item that are updated on a regular basis. I want to have an image at the top of each layout but even though I have created the layout with the image, I can not get the image to show up in the website. The preview shows the image in the appropriate …

Hey @Jason_Witty Would you be able to give us more infos, please? :slight_smile: [image] large_blue_diamond Guidelines - Ask your question the right way – and get the best answer faster! Helpdesk large_blue_diamond Get help with any obstacle you are facing in…

When I include an image in the collection, it will not show up properly on the website. I have a collection that has a layout that includes an image at the top of a news item. It should show a title, the image, and then the content of the article. When I preview the collection item, it shows fine…

Hey Jason Please take a look at the guidelines again. I need the Website ID and some screenshots as well. Also I need to know if you are using Sitejet Studio or with cPanel or Plesk.

Here is is website ID: 2342063 I am extremely frustrated with this recurring issue. Because the collection functionality is completely broken, my clients are actively leaving my platform. Just from one client alone, I have received around 15 support tickets regarding images failing to load on both…

Hey @Dmytro_Kondryuk - is this what you also reported via ticket? If so, we will continue to work the issue via ticket. Double posting usually delays the workflow, just so you know.

Yes, and this (and related) problems with collections are not solved from spring, I think. I got already two messages during last few days from your support that fix is implemented, but nothing changed, error is still persist and my clients are going away from me every day

Images don't show in Layout

Helpdesk Collections

Andre July 27, 2026, 7:33am 2

Hey @Jason_Witty

Would you be able to give us more infos, please?

Thank you!

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Images don't show in Layout

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