Problem with collection

Helpdesk Website Builder
1

I have a problem with my the collection manager. I can’t get into my collection.
I have multiple collections and at collection “news & trends” I can’t get in. But at the rest I can.

The website is https://promptgorillas.com

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2

Hey there,

Could you add a few more info according to this guideline, please? :slight_smile:

3

Hi Andre,

Problem Description:

In Sitejet’s Collection Manager, I have a collection with multiple blog posts. However, when I open the Collection Manager and click on this collection, no content is displayed, even though several blog posts were previously added and saved.

Expected Behavior:

When opening the collection, I expect to see the existing blog posts so that I can edit them or add new ones.

Actual Behavior:

The collection opens, but no blog posts are displayed. It appears as if the collection is empty, even though content was previously added.

Troubleshooting Steps Taken:

  • Cleared browser cache and cookies.
  • Tried accessing the Collection Manager in different browsers (Chrome, Edge, Firefox).
  • Logged out and back into Sitejet.
  • Checked if the collection is still linked to the correct pages.
  • Verified if other collections are loading correctly.

Website ID: 408911

Hopefully, this helps identify and resolve the issue more quickly. Thanks in advance!

4

Which collection is this happening? You got several in there…

Do you have 1-2 screenshots for me?

5

I made a screen record.
It’s about the collection : nieuws & trends

https://smartholding1-my.sharepoint.com/:v:/g/personal/rig_nomadsoffice_nl/ESSEykEi5ZdCgFJvNydMhQMBnFJgMC3D4i_Bj5f2TQag9w?e=wOZ8qS&nav=eyJyZWZlcnJhbEluZm8iOnsicmVmZXJyYWxBcHAiOiJTdHJlYW1XZWJBcHAiLCJyZWZlcnJhbFZpZXciOiJTaGFyZURpYWxvZy1MaW5rIiwicmVmZXJyYWxBcHBQbGF0Zm9ybSI6IldlYiIsInJlZmVycmFsTW9kZSI6InZpZXcifX0%3D

6

Oh wow, this is really weird. I will forward this to the devs.

Can you check the dev tools and make a screenshot of any errors there? Did you log in via partner.* or my.*

8

Hey @Rigveda_Timorason1 - could you please try to clear the cache of the browser please?

9

I just checked and it’s doing it again. I had cleared the cache before and then it didn’t work. Just wanted to empty the cache again, but it was already doing it.

10

So it still does not work, correct?

11

It works again. Thanks

1 Like
12

Wohooooo! Great. Any other issue with the collection on that page?

13

I did find a bug. If I copy the blog title on the site and go to paste it into the search bar of the collection manager, again I don’t get in. I then have to delete the site data each time. Maybe you guys could take a look at that

1 Like
14

Hey, yes. We are currently working on that bug. There are a few things not working correctly in the search bar.

Thank you for pointing that out.