🔷 Guidelines - Ask your question the right way – and get the best answer faster!

Helpdesk
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:large_blue_diamond: Get help with any obstacle you are facing in Sitejet :large_blue_diamond:

Hey Sitejetters,

Hey! Great to have you here. To make sure you don’t have to wait forever for a solution, help us help you!

Before you post here, please read this guideline carefully and let us all work together here to help each other out.

:small_blue_diamond: This category is divided into various sub-categories for a better overview and order. In each category you will find additional help and guidelines.

If you are unsure, which category you should choose, just use the “helpdesk” category and we will sort this for you :slight_smile:

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:small_blue_diamond: :speech_balloon: Clear Title:
“Help!” isn’t helpful. Instead, describe what the issue is! “Urgent!” isn’t helpful either. If it really is urgent, we recommend submitting a ticket. Otherwise, we do check the community regularly, but currently, tickets take priority. :blush:

Examples:

  • :white_check_mark: [Website Builder] Background image not showing
  • :white_check_mark: [Project Manager] Tasks disappear after saving
  • :white_check_mark: [Domains] Unable to connect email account

:small_blue_diamond: :wave: Greeting & a short description of your problem:

  • A “Hello” never hurts, and a quick overview helps everyone get on the same page faster!

:small_blue_diamond: :mag: Details we need:

  • Website ID – You can find this in the URL when you’re in the Website Builder.
  • Which version of Sitejet are you using? (Sitejet Studio, integration with cPanel or Plesk?) cPanel and Plesk issues will be moved to their respective categories.
  • Where exactly is the problem occurring? (Page, section, preset?)
  • Which browser & device are you using? – Especially important if you’re experiencing display issues.
  • Screenshots or short videos? Always gold!

:hammer_and_wrench: What have you already tried?

  • List what you’ve already tested – this way, we won’t have to start from scratch. :blush:

:small_blue_diamond: :rotating_light: Please do not upload any log in data or passwords or any details, that you are not allowed to share or could compromise your website. If you need to share this information in order to be helped, wait for the support to offer you a direct message or switch over to send us a ticket to our help centre instead!

:small_blue_diamond: :loudspeaker: Bonus Tip:

  • Once your problem is solved, mark the best answer! It helps others with the same issue.
    It’s that easy! The more info you provide, the faster you’ll get a solution. So, go ahead! :rocket:
    (Posts without sufficient information may be archived after two weeks.)

Please always be patient and nice to each other and respect other community members.

Relevant support links to common questions are also answered in Sitejet’s help center.

Here we go!