I have used the Collections tool to create a news item that are updated on a regular basis. I want to have an image at the top of each layout but even though I have created the layout with the image, I can not get the image to show up in the website. The preview shows the image in the appropriate place but then in the actual website, it does not show up.
Any help would be appreciated.
When I include an image in the collection, it will not show up properly on the website. I have a collection that has a layout that includes an image at the top of a news item. It should show a title, the image, and then the content of the article. When I preview the collection item, it shows fine. When I save the setup and publish the website, the image does not show up. It simply shows the title and the content, no image.
Hey Jason
Please take a look at the guidelines again. I need the Website ID and some screenshots as well. Also I need to know if you are using Sitejet Studio or with cPanel or Plesk.
Here is is website ID: 2342063
I am extremely frustrated with this recurring issue. Because the collection functionality is completely broken, my clients are actively leaving my platform.
Just from one client alone, I have received around 15 support tickets regarding images failing to load on both collection containers and single pages. We desperately need a stable, reliable blog functionality.
To make matters worse, this is a chronic problem:
I have created 3+ support tickets over the last few months.
Your team applies a temporary fix, it works for a short while, and then breaks again.
This regression loop is completely unacceptable for a production environment. I need an escalation to a senior developer and a permanent fix, not another temporary patch. What is the actual root cause, and when will a permanent solution be deployed?
Hey @Dmytro_Kondryuk - is this what you also reported via ticket?
If so, we will continue to work the issue via ticket. Double posting usually delays the workflow, just so you know.
