Error while saving page

Helpdesk Website Builder
1

I am building a new website. I see a “error while saving message”

Page with URL “/” already exists in domain www (en)

1 Like
2

Hey @Shuss3! Welcome to our community,

This message usually appears when the root URL “/” is already taken by another page.
In Sitejet, every website must have exactly one homepage assigned to “/”.

What to check:

  1. Go to Pages → look for the page that already has the URL “/” (the current homepage).

  2. Either:

    • Rename your new page’s URL to something else (e.g., /about, /home-2)

    • OR set your new page as the Homepage, which will automatically assign it the “/” URL.

  3. Save again — the error should disappear.

This happens often when duplicating pages or when the homepage was created automatically.

3

This is not true. Usually it happens, when people rename the slug and forget to add a /.

4

Hey @Shuss3 - please let me know your Website ID. I am happy to check this for you :slight_smile:

5

Hi @Andre it has happened to me several times!

But the solution is still there!!!

Yes, exactly — that’s what I’m referring to as well.
When someone renames a page and the slug loses the leading “/”, Sitejet reads it as a duplicate of the root URL and throws this error.
So the fix is simply checking the slug structure and restoring the correct “/”.
Happens quite often in real projects.

Thanks for jumping in, Andre!

6

It never happened to me before. So I guess its a personal experience, that you should mark as this :wink:

7

Totally fair — Sitejet might behaves slightly differently depending on how pages were created or duplicated.
In my case, I’ve seen this specific error appear several times when editing slugs, so I shared it as an additional scenario that might help others who run into it.

Always good to have multiple angles documented for future users. :blush:

8

Surely.

But I like to point this out again: This is a personal experience. If this were a bug or as you said “happens often”, we would have gotten more than 2 reports in 7 months about this error. Those two reports though did not rule out an issue on our side nor a user error.

However, your inital post is phrased as this is happening in general :slight_smile:

The basic procedure when duplicating pages or creating them is quite clear and the default behavior is, that this works as intended.

If someone experiences issues, then I like to take a look and see why this happened. This helps figuring out potential bugs, potential issues in the process or just a user error. Both help improve the experience.

1 Like
9

Hi Everybody

I’ve exyperienced it several times, too. I will have a specific look at the slug ending with ”/” next time and might report it to you.

1 Like
10

Great. Please let me know what you did before exactly so I can try to reproduce this :slight_smile: