Enhancing the Sitejet support experience

Community Sitejet News
1

Hey Sitejetters,

in the next days, we will switch to another support ticketing platform to align with all our parent brand WebPros - which encompasses industry-leading solutions such as Plesk, cPanel, WHMCS, and others - to offer a unified support experience.

But no worries because you will still be able to contact us through the known channels:

  1. Our Sitejet Community
  2. The email address help@sitejet.io

So, what will change?

  1. We will be able to offer better, unified services with other WebPros brands
  2. The look of our emails - all for the better, we hope :wink:
  3. Our help center will get a new look and improved handling

We will start with the switch today at 2pm CEST.

There may be brief delays during this time, but generally, everything should work as usual. Due to the switch, we may also reply to you with a different e-mail address - but that’s still us :wink: This should only be a short-term issue - if any.

If you encounter any difficulties or have any questions related to the change our support team is here to assist you. Please don’t hesitate to reach out to us!

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