Domain is already in use

Helpdesk Domains and Emails
1

Hello everyone,

I urgently need your support.

Yesterday, a client contacted me. He had a service provider, and his website went down overnight. The service provider is no longer reachable and is apparently pursuing a new venture, which means a website transfer isn’t possible. I then copied and shared the website to my dashboard. When connecting the domain, I received the message “Domain is already in use.”

I subsequently deleted the DNS and CNAME records with the domain provider. Reconnecting after entering the DNS record again displayed the message “Domain is already in use.”

This is a new client, and Sitejet is new territory for me as I’m very familiar with WordPress.

I’d like to deepen my knowledge of the Sitejet product, but I’m not yet impressed with the timely support.

To make matters worse, it’s Friday today, and I don’t know if support is still available.

Since this is a new client project, I need a quick solution.

I would appreciate your support here.

2

Hey you,

since help on this matter require more sensitive data about the client and account I recommend sending us a support ticket. Add the Website ID, domain name and the link to this thread please.

If you have not contacted us before, to speed things up, also sign our DPA immediately so we can have access to your account.

→ https://help.sitejet.io/hc/en-us/requests/new
→ https://help.sitejet.io/hc/en-us/articles/24275858819607-Data-Processing-Agreement-DPA

Thanks!

4

Solution: The domain URL was already set up with another Sitejet user but the account was inactive. Letting us remove the domain URL manually fixes the issue.