Hi!
I’ve added a template form to my website with a few edits, I’ve had one before and it worked fine.
This one however just gets me the error message “Could not send e-mail”. In the form settings I’ve tried both leaving the reciever field blank as the website data has the e-mail, and also typing it manually in the reciever field, but nothing works.
Not sure what’s wrong, happy for any help 
Moved it over to the Website Builder section as this is not a bug.
Hey Therese, did you try our article about the most common issues with the contact form already?
After a bit of trial and error I think I got it to work, thank you! 
Actually nope, scratch my latest message 
Not working again.
All I changed was adding extra input’s for it to stop working.
Edit: Rescratch that, now it’s suddenly working 
Okay, and what was it then? 
I have absolutely no idea lol 
And it’s back to not working.. I have changed absolutely nothing on this page, only on another page and republished the site. Since this is the form for bookings it’s quite problematic 
I need the website ID
Is this the one? 
Edit: Don’t think it was so I added all I could find hehe
542420
That is the one.
So the Domain probably needs a proper SPF-Record so that we can sent the forms through that mail address: https://help.sitejet.io/hc/en-us/articles/32201735492503-Most-common-questions-about-the-contact-form#h_01JVM3BHBNN0JW47S2ZV6D1HGC
So I go to my domain’s DNS settings and add v=spf1 a:mx1.sitehub.io a:mx2.sitehub.io mx -all as a txt post? Would that be correct? Or an mx post?
I did find this “v=spf1 +mx +include:relay.mailchannels.net ~all” txt in my DNS posts, does that not basically say the same thing?
I do find it a bit odd that the booking form I previously had (also a preset, just a different style), worked fine for over a year without me needing to do anything additional.
Hey Therese,
I honestly do not know what changed here.
Maybe something with the server? A lot changed in the past months regarding security… Please also contact your provider support to check about your mail feature. Just in case And keep me updated.
The old SPF Record seems to be for your mail settings. You might want to keep them 
You just need to add the values that the servers “know” and “allow” that we can send you a mail with the form entries.
Important: Use only one ! SPF record and combine these.
So, the current SPF should be
v=spf1 mx a:mx1.sitehub.io a:mx2.sitehub.io include:relay.mailchannels.net ~all
Why like this?
mx: Authorizes the IPs of your domain’s MX servers (classic if your mail is sent via the same hosts that receive it).
a:mx1.sitehub.io and a:mx2.sitehub.io: Explicitly authorize us. Useful if they’re allowed to send mail, regardless of whether they’re listed as MX for your domain.
include:relay.mailchannels.net: Authorizes the MailChannels relay servers.
~all vs. -all: Start with SoftFail (~all) so unauthorized senders are flagged but not outright rejected. Later, when you’re sure everything is correct, switch to HardFail (-all) to block them.
btw: I love your website! Its really fun!
This seems to have done the trick, hope it stays that way lol Thank you Andre for all your help and for the compliment!
Yay! Always here to help
