Contact Form isn't working

Helpdesk Website Builder
1

I am using the built-in contact form/page that sitejet has provided me, but it isn’t working.

When I test the form it tells me it was successful, but I don’t receive an email or error message.

I have ensured that it has a valid email address to send the mail to and the send email button is checked. I have also checked spam/junk.

Any advice is appreciated.

Website code is 1827040.

2

:waving_hand: Hey again, @Scary_Jello — welcome once more!
We’re really glad to see you diving deeper into building your site. Great job so far asking the right questions and testing thoroughly.

Before we can pinpoint what’s going wrong with your contact form not sending emails…

Can you please confirm where you’re managing your website?

  • Are you working directly inside Sitejet Studio (via your Sitejet.io account)?
  • Or are you managing the site through cPanel or Plesk via a hosting provider (like IONOS, etc.)?

This info helps us know whether the built-in form is being sent through Sitejet’s own mail servers or your host’s — which affects troubleshooting steps like checking SMTP configuration, PHP mail handling, or permissions.

In the meantime, here are a few common things to double-check:

  • The “Send email” box is checked on the form element (which you confirmed ).
  • The email field is correctly filled and verified.
  • You’re testing with a real submission (not just preview mode).
  • :inbox_tray: Spam/Junk folder is checked — good call on that too.

Once you confirm your editing environment (Sitejet Studio or elsewhere), we’ll guide you step-by-step to get those emails flowing again!

Keep going — the details you’re providing are exactly what helps get to the solution fast. You’re doing all the right things, and we’re here to help fine-tune the rest :wrench:

3

I am managing my site via cPanel. The hosting provider is PorkBun who is also hosting the email server for my domain./

4

Hey Jello :slight_smile:

So for this issue I do recommend to go through this article first: https://help.sitejet.io/hc/en-us/articles/32201735492503-Most-common-questions-about-the-contact-form

Use it as a guide to go through any of the settings and see if you can see anything missing.

If the contact form works in preview and if you think you did everything right, you might want to consider to either test it with different mail addresses and/or contact your provider to let them check the server and mail settings :slight_smile:

Keep us updated

5

Hi, I have already tried doing the fix actions in the article.

  1. I am not using a free provider. I have my own FQDN.
  2. The email address I am using works as I receive emails there regularly for work.
  3. The Send Mail box is checked.
  4. THe SPF Record is configured as follows:
    v=spf1 include:_spf.porkbun.com a:mx1.sitehub.io a:mx2.sitehub.io mx ~all
  5. I have a recipient address in the appropriate box. That address is valid
  6. I am running version 8.1 for PHP.
  7. Porkbun, the host of the cPanel, says they don’t see any issues on their end.
6

You are either using Sitejet Studio, cPanel or Plesk. → cPanel it is then

Please also check another sender email address.

Confirmed.

Since you are not using Sitejet Studio, that SPF Record does not apply to you. Please contact your provider to get the correct settings

Did you also test the contact form in Preview Mode without a sender address? If that works, it is the settings of your sender address that keeps the contact form from sending the entries.
[/quote]

Cool!

8

cPanel is what is being used.

Test the form in preview mode? Sitejet says that isn’t possible. See attached screenshot.

SiteJet Contact Form 01
SiteJet Contact Form 011037×486 37.8 KB