Sitejet Outbound Email Issue, IP Concerns

[Naz_Haque]

Hey @Andre,

As always, thanks for your steady support. I hope you’ve been keeping well.

@Andre

@Naz_Haque

I emailed support about this issue, but they responded with something unrelated (CMS issue).

Yes, because that was the main issue at the moment. If you still have an issue it usually helps to respond to the ticket again so it gets updated and back into our ticket system. We will then be able to pick it up again.

I don’t understand how being unable to edit a website is related to my query. There was no explanation or context to connect that response to my issue questions.

I also didn’t understand how the link they provided was related to my issue: [Fixed] Unable to Create or Modify Website Content See screenshot below.

Re:

@Andre

Do you have a ticket number and email address? Please ask your colleague to answer again to the mail. It should put the ticket back into our system and show it in our list.

No ticket number was received, so there’s nothing to respond to. I’ve provided the email below (hidden from public view)

Summary

The email was sent from csteam@congruentmarketing.co.uk

@Andre

Do you like us to work on this matter here or via tickets?

Let’s work on this here in case there is a wider issue with your email delivery - in case support responded to my colleague via email, but we’re not receiving the reply?

Thanks in advance Andre