Hello,
I am trying to publish update a site today with Plesk sitejet, it has been impossible for me, the publish status bar only reaches 60% and it stops, I have worked until now without any problem for months, but today this happens, I have checked the server status (disk space, cpu, network) are fine.
Hey @Gmedinas Thank you for your post. Of course, we would love to help you on this matter. However, our support is limited to issues directly in the Sitejet Builder. We do not have access to the Plesk periphery.
I highly recommend, that you contact the Plesk support directly on this matter. Please use the support form to submit a new request: https://support.plesk.com/hc/en-us/requests/new
Please also let the users know the solution to the issue here, when this is resolved so others can find a guideline if they run into the same issue.
Thank you for your understanding.
Hello Gmedinas
Were you able to solve the problem? How did you resolve the problem?
Regards
Roberto
I have the same problem.
I have rebooted the server.
I have upgraded and updated the server.
I have patched to the latest application versions (such as plesk).
No change, still the same problem.
Checking hosting logs and debugging the browser, some static files are missing.
Please don’t ask me to contact the Plesk team. Sorry, I can’t hear it anymore. And if I look at the imprint, plesk and sitejet are the same company…
I really like your CMS solution! It’s great to work with. But I do think the dependencies are a bit of a problem.
My website is now half online. I can’t fix it. And the users of the website see this. I can’t do anything to fix it. I’ve already invested a lot of time. And when it will work again is unknown. I think it would be really helpful to have a restore function here, as the deployment process can be quite unstable.
and yes:
- I do not have a disk space issue.
- I have used different browsers.
- I have used different internet connections.
- I have used different devices.
Currently, we are on it and investigating.
I have the same problem. I’m using Sitejet since a couple of months now and what I found is that the publish functionality is really unreliable. I always have to test the website after publish to see if everything was created. Sometimes it only goes up to 60% progress and stays there forever.
In these cases I usually re-publish a couple of times and after the second or third try the website finally gets exported completely.
Right now I’m stuck with an unusable live website because even after the fourth publish it is not generating all necessary files (not even the home index.html file).
So I think this is an ongoing problem of the platform that a stable publish functionality is not really available. Cool product but bad that the ball is dropped here regarding the publishing.
Hey @anamay did you already get in contact with Plesk about this issue? If so, please let me know the ticket number so I can push your inquiry.
Hi Andre, I didn’t get in contact because it just looked to me as kind of a random and systemic issue. It is still occurring though.
It is not random. Really get in touch with them, refer to this thread and explain the issue as best as possible. You will then get a support and an update as well, when this issue gets a fix.
Hi all, I had the same issue and contacted the support of my provider. They fixed it after digging in. Asking for the reason why this happend I got the response that their was a hard coded timeout in the method of publishing the site. So they did some code changes that the timeout won´t apply anymore.
It is really worth to contact your support for this issue.
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In cPanel , I experience the same issue.
Sometimes, if I spend too much time in the Sitejet Builder (over an hour or so) and then click on publish, it will take me back to my cPanel admin area without publishing. It also logs me out of my cPanel file manager in a different tab.
I think this timeout that Sven is mentioning, is there for security purposes? 
This works for me:
I have learned to press the save button as much as possible, in order to prevent my work from being lost. Then, if it doesn’t publish the first time, I go back in the builder and press publish and everything works fine.
I know it’s not ideal, but it’s a workaround that works for me.
Hey Richard, would you be able to send this feedback to the cPanel support?
Hi Andre.
According to Sven, the problem was with his host:
I will contact my host and update you as soon as I get a reply.
If they can’t assist, I will contact cPanel.
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I found the following in cPanel support forum:
There’s no time-based session expiration settings available in WHM at this time…
This led me to the following:
- I regularly clear my browser cache to see the changes I made in Sitejet Builder in another tab, because pressing F5 (refresh) does not always reload the page with the updated information. Maybe clearing the cache causes some of these problems?
- My adblock extension in Chrome is still active. It caused this person the same trouble in File Manager. I’ve disabled it now, and will see if it happens again.
The best is in this case to inform cPanel and Plesk on these issues directly, so that they can take another look into these and try to find general solutions and avoid this in the near future.
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