Pins are no longer set correctly in the map plugin

Helpdesk Integrations and Third Party Tools
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Currently I cannot set the pins of the locations correctly, neither for already set nor for new map plugins. Each pin is only ever centered on Berlin. This effect also occurs when I want to move existing pins as a test. The problem currently occurs across all projects.

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Hey Axel,

did you check the Google Maps API code (https://help.sitejet.io/hc/en-us/articles/24275935852823-How-to-add-a-map-in-Sitejet) ?

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:waving_hand: Welcome to the Sitejet Community, Axel! We’re excited to have you here — thanks for making your first post! Let us know how we can support you. :blush:

Map Pin Debug Checklist

  1. Check Pin Coordinates
  • Make sure each pin has valid latitude and longitude values.
  • Missing or invalid coordinates often cause maps to center on Berlin by default.
  1. Review Address Input
  • If you’re using addresses instead of coordinates:
    • Double-check that the address is complete and correctly formatted (e.g., city, state, country).
  1. Plugin Setup
  • If using the Google Maps plugin:
    • Confirm your API key is active and supports location services.
    • Check the browser console for errors (they can help pinpoint the issue).
  1. Replace the Map Block
  • Try deleting and re-adding the map element in your project.
  • Clear cache and preview again — this often resolves plugin bugs.
  1. Manual Coordinate Test
  • Try setting a test pin using known coordinates (e.g., 40.7128, -74.0060 for New York) to see if the behavior changes.

If the issue continues, feel free to share:

  • The map plugin you’re using (Google Maps, Leaflet, etc.).
  • A preview link or screenshot of your pin settings.

Happy to take a closer look and help you sort it out! :blush:

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