The stock picture libery is no longer downloading into the file manger. You click on it and nothing happens. This is happening on all our sites.
Hey there,
please take a look in your DMs here - we are trying to reach you for a week now and have not been able to send you mails to @faithson.com addresses. They are all bouncing back. Please provide us with a working mail address.
Aside from that - I have tested the media manager on 382373 and added the first picture. I went to stockfotos, clicked on the first picture with the wet leaves and was able to add it easily into your media manager. So currently, I am unable to reproduce this.
Could you try this with another browser, please? Also, maybe the websites you choose might have an issue - could you give us two or three websites to check in those?
I am sending you emails, that you are getting - and other people are sending me emails. I am not sure why you can’t send me an email, but the email is active, live and working on our end.
We use Google workforce.
(context from admins: the user knows that we can not reach him via mail, yet he does not assist to help solve the issue, so the support is unable to get in touch with the user via mail)
Here is a recording of the error. Loom | Free Screen & Video Recording Software | Loom
And yet, they are still not working to contact you. The emails are bouncing back to us… so if you like us to support you, the best is to provide us with another mail address first, so we can finally get in touch with you about your tickets again.
This has been forwarded to the devs to check the Pexels Integration.
We figured out that it’s only an issue when the Files manager is initiated from an element!
So here is a workaround until the fix is live:
- Click “More” on the top right
- Click “Files & Stock Photos”
- Click “Stock Photos”
- Click “Videos”
- Search for video and download
- Now go to the video element and pick the video from the already existing videos
Let us know if that works.
Thank you, we will try this.