Hamburger menu not visible on Tablet or Mobile

Helpdesk Website Builder
1

Hi there! I added a Header to my menu bar recently. It seems like afterwards, the hamburger menu no longer appeared in the top right corner. I’m not sure how to debug this really, but I see the Menu in the Navigator, I just don’t think it’s showing up. Maybe it’s off-screen?

Here is my website id: 1959651
Here is my preview link: http://68eca1-1de6e3.preview.sitejet.io

After posting my preview link, I realized I can inspect elements that way. I can’t find the hamburger button, still. Any help would be appreciated. Thanks!

2

Hey @Christofer_Padilla, welcome to the Sitejet community! :waving_hand:

Great job describing the issue and sharing your preview link — that really helps.

It sounds like the hamburger menu is still in the Navigator but just not displaying correctly on tablet and mobile. That usually happens due to visibility settings or positioning conflicts. Here are a few things you can check in the Sitejet Builder:

:wrench: Steps to Troubleshoot the Hamburger Menu:

Steps to Troubleshoot the Hamburger Menu:

  1. Preview in Tablet/Mobile Mode
    Use the device icons at the top of the editor to switch to Tablet or Mobile view. This lets you see how elements behave responsively.
  2. Use the Navigator to Find the Menu
    In the left sidebar (Navigator), locate the menu or hamburger icon. Select it even if it’s not visible on the canvas.
  3. Check Visibility Settings
    With the menu selected, look at the right-side panel. Make sure the menu is not hidden on tablet or mobile.
  • If the “eye” icon has a slash through it, click it to show the element.
  1. Check Position and Z-Index
    If you recently added a Header, it’s possible it’s overlapping the hamburger icon. Try the following:
  • Select the hamburger menu icon.
  • In the Style tab → Advanced section, make sure:
    • Position is set to relative or absolute
    • Z-index is high enough (e.g. 9999)
    • It has no extreme top, right, or margin values pushing it off-screen
  1. Menu Type Settings
    Double-click on the menu and check if it’s set to collapse into a mobile menu on tablet/mobile.
  • Some templates let you toggle this behavior manually.