Form properties: empty recipient

Helpdesk Website Builder
1

Hi, I need help with forms and their technical “properties”.

First, I have understood to leave the recipient field blank, so that the recipient gets a mail. In my case, some arbitrary mail with my domain is sent. Is there anything to know about that?

In fact, is there some documentation for the form functions? I have only found very general pages. e.g. I know from other forms, that with some keywords like “[“ and “]” you can display contents of variables …

Happy to get some info!

1 Like
2

Hope that helps! :slightly_smiling_face:

1 Like
3

Hey Hannes,

This article might also help!

https://help.sitejet.io/hc/en-us/articles/32201735492503-Most-common-questions-about-the-contact-form

4

Hi, thanks both @Andre and @Kalisperakichris. I have already come across these two infos, and the are very generic …

What I want is the following: the mail after pressing submit should be sent

  1. to a speficic sender (namely me; that works) and
  2. the mail of the recipient who filled the form should be to the recipient. I understand, that if I leave the recipient blank, that’s the solution; but in my case, it isn’t, because some generic mailaddress is used, which returns an error. Does the email field in the form have to be configured in some special way (e.g. special label name)?

And I also know from other platforms, that one can customize the message text with specific variables for the form items. So that’s why I aksed for a detailed specification of the form function.

Happy to get a follow up answer :slight_smile:

5

Hi Hannes,

If you need more control over auto-replies and dynamic variables, you might run into limitations with Sitejet’s built-in form system.

In that case, it could be worth using an external email/form provider (e.g. Mailgun, SendGrid, or similar), where you can fully control:

  • recipient logic
  • dynamic variables (like user email, name, etc.)
  • custom message templates

Sitejet forms work well for basic use cases, but for more advanced workflows (like reliable auto-replies to the submitter), an external solution is often more flexible and robust.

1 Like
6

Hi, thanks again @Kalisperakichris, but I’m not into sophisticated scenarion, all I really need is to get the “mail to form sender” working. Nothing more at the moment :slight_smile:

So, as I understand (and I have the German version), there are two settings to use:

Recipient → “leave blank for customer address”

Sender → “leave blank for neutral address”

In my opinion, Recipient is the preson filling the form, the client. I need to leave that blank. The Sender is “me”, so I filled in my mail address.

If that’s a correct understanding, the blank recipient does not work for me, because I receive an error message: Delivery has failed to these recipients or groups: econnova@econnova.at A problem occurred while delivering your message to this email address. Try sending your message again.

The used mail address I do not know, it does not exist. So, either I have to reconfigure my hosting settings, or the form does not work, and I also think, that I use remote sitejet funcitons in the cloud, which also points an error or sitejet’s side.

Hope, I put it crisp and clear now :slight_smile: And thanks for your help!

7

Just to make it crystal clear :slightly_smiling_face:

Recipient = the site owner (you) — the email where form submissions are sent.

It should NOT be the person filling the form, and it should NOT be left empty.

If it’s empty, Sitejet uses a fallback address, which is why the delivery fails.

So simply:
:backhand_index_pointing_right: Recipient = your email
:backhand_index_pointing_right: Sender = leave empty

That’s all you need for it to work :+1:

8

Hi, I also already tried that … for the recipient, that works, for the sender, nothing happens. I tried with 2 addresses, also checking spam…