Issue: Repeated "401 - Unauthorized" Error After Login

Helpdesk Report a bug
1

Hi everyone,

I’m experiencing an issue with Sitejet. I can log in successfully, but after the redirect, the dashboard doesn’t load properly. Instead, I get the following error:

“The API request failed with the following error: 401 - Unauthorized. Your session may have expired or you logged out of the system.”

When I try clicking on any menu or navigating elsewhere, I get errors like:

“Http failure response for [URL]: 403 - Access Denied.”

Eventually, I’m asked to log in again. This has been happening repeatedly, and I’ve tried logging in multiple times, but the issue persists.

Has anyone else encountered this? Any suggestions on how to fix it?

Thanks in advance!

2

Hey there,

for this issue we might need additional information about your account and probably a screencast. Please send us a support mail / ticket so we can take a deeper look at this!

Thank you :slight_smile: