[cPanel] BUG: Font not loaded on live website

Helpdesk Report a bug
1

Hey Sitejetters,

Currently, Sitejetters with cPanel are facing a bug that upon publishing the fonts are not correctly loading. This is a publishing issues that roots from cPanel. The developers are already working on a fix.

This has also been reported here: https://support.cpanel.net/hc/en-us/articles/30991100574487-Fonts-stop-working-after-publishing-with-Sitejet

I can assure you that cPanel is aware of this. While they are a different entity we will inform you about any new info and a fix that is happening soon in this thread.

We will close all other threads reporting this issue to avoid duplicate issues :slight_smile:

2

I had the same issue. The problem is that the folder Fonts(this folder contains the fonts) from “root\g” is being deleted at republishing the site. Im not so sure that this is a cPanel issue. My solution to this problem was to make a copy of the folder “g” before republishing the site.

Cheers :slight_smile:

3

Thank you for the workaround.

Yes, this is a cPanel issue because the publishing process is handled by cPanel. :slight_smile:

4

I’m also experiencing this on my recently published website. The /g/static/ folder doesn’t exist, nor does any of the folder/fonts and other files links in the fonts.css file (which is published). So the Google Fonts integration is technically broken.

I can’t view that Cpanel but link, because it’s got a login blocker. So I guess we just have to wait? My hosting provider is unaware of this issue.

5

You provider could actively contact cPanel and ask for more information as well as a debugging possibility.

6

Thanks, this is a good fix