# Whitelabel Implementation **URL:** \ **Category:** Project Manager\ **Tags:** crm\_whitelabel\ **Created:** [March 9, 2026, 4:22pm UTC](https://community.sitejet.io/t/whitelabel-implementation/5585 "2026-03-09T16:22:30Z")\ **Posts on this page:** 17\ **Page:** 1
**Author:** ![Leandro](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/leandro/32/3961_2.png) [@Leandro](https://community.sitejet.io/u/Leandro)\ **Post date:** [March 9, 2026, 4:22pm UTC](https://community.sitejet.io/t/whitelabel-implementation/5585/1 "2026-03-09T16:22:30Z")
Hello, this morning I’ve started setting up the whitelabel configuration under the domain “plug-in.studio”. Right now I’m getting this [https://partner.plug-in.studio/login](https://partner.plug-in.studio/login) - an unsecure and non white labeled partner login. Is this normal? Thanks in advance. ---
**Author:** ![Andre](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/andre/32/3459_2.png) [@Andre](https://community.sitejet.io/u/Andre)\ **Post date:** [March 10, 2026, 12:01pm UTC](https://community.sitejet.io/t/whitelabel-implementation/5585/2 "2026-03-10T12:01:33Z")
Hey Leandro, I have waited with a response to see if it just takes a bit of time until the SSL is propagated. Usually, when there is no SSL certificate this can either take a few hours/days depending on the domain hoster or false DNS settings / whitelabel settings. Would you be able to share the DNS in full as a screenshot? If you do not feel comfortable, share them with us via your ticket, please 🙂 ---
**Author:** ![Leandro](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/leandro/32/3961_2.png) [@Leandro](https://community.sitejet.io/u/Leandro)\ **Post date:** [March 10, 2026, 2:38pm UTC](https://community.sitejet.io/t/whitelabel-implementation/5585/3 "2026-03-10T14:38:10Z")
Hey Andre, thank you for your reply and help. The domain is on Cloudflare and it does have other CNAME entries. Is that an issue? ![2026-03-10_14-36](https://europe1.discourse-cdn.com/flex017/uploads/sitejet/original/2X/0/0c09032b3b2f27e196adbf0f07e49db6482259be.jpeg) ---
**Author:** ![Leandro](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/leandro/32/3961_2.png) [@Leandro](https://community.sitejet.io/u/Leandro)\ **Post date:** [March 10, 2026, 2:40pm UTC](https://community.sitejet.io/t/whitelabel-implementation/5585/4 "2026-03-10T14:40:12Z")
Right now the portal is completely gone… 502 Bad Gateway. Just realized it’s a [sitejet.io](http://sitejet.io) global problem. ---
**Author:** ![Andre](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/andre/32/3459_2.png) [@Andre](https://community.sitejet.io/u/Andre)\ **Post date:** [March 11, 2026, 8:48am UTC](https://community.sitejet.io/t/whitelabel-implementation/5585/5 "2026-03-11T08:48:14Z")
Cloudflare is not per se an issue, no. Let us head over to the ticket instead and send me the full DNS. I need to check on a few values just in case they are not disrupting anything. Also, please give me a Website ID there so I can check the settings in your account as well. 🙏 ---
**Author:** ![Leandro](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/leandro/32/3961_2.png) [@Leandro](https://community.sitejet.io/u/Leandro)\ **Post date:** [March 11, 2026, 10:43am UTC](https://community.sitejet.io/t/whitelabel-implementation/5585/7 "2026-03-11T10:43:33Z")
Hi Andre, thank you for your reply. Attaching the exported DNS records. Not sure what you mean by website ID. This domain had A records pointing to other hosting which I deleted just in case. I plan to create the plug-in.studio website on Sitejet, I’m assuming it needs to go trough the regular website creation process despite the fact it’s being used as the main whitelabel domain, correct? By the way, I’ve also opened up and issue regarding the translation and no reply so far - [https://community.sitejet.io/t/help-shape-sitejet-in-your-language/5077](https://community.sitejet.io/t/help-shape-sitejet-in-your-language/5077) Thank you. ---
**Author:** ![Leandro](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/leandro/32/3961_2.png) [@Leandro](https://community.sitejet.io/u/Leandro)\ **Post date:** [March 11, 2026, 10:46am UTC](https://community.sitejet.io/t/whitelabel-implementation/5585/8 "2026-03-11T10:46:50Z")
Hello again, sending the attachment in image format… Thank you. > **(attachments)** > > ![image.png](https://europe1.discourse-cdn.com/flex017/uploads/sitejet/original/2X/e/e251bd276fb16050a609c3417ca4d09c5e38d9e2.png) ---
**Author:** ![Andre](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/andre/32/3459_2.png) [@Andre](https://community.sitejet.io/u/Andre)\ **Post date:** [March 11, 2026, 11:12am UTC](https://community.sitejet.io/t/whitelabel-implementation/5585/9 "2026-03-11T11:12:10Z")
> [@Leandro](#): > > Not sure what you mean by website ID. When you log into the Website Builder, you are able to see an ID in the browser address field: [https://help.sitejet.io/hc/en-us/articles/24275958355479-How-to-report-an-issue-or-a-bug](https://help.sitejet.io/hc/en-us/articles/24275958355479-How-to-report-an-issue-or-a-bug) ---
**Author:** ![Leandro](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/leandro/32/3961_2.png) [@Leandro](https://community.sitejet.io/u/Leandro)\ **Post date:** [March 11, 2026, 11:36am UTC](https://community.sitejet.io/t/whitelabel-implementation/5585/10 "2026-03-11T11:36:42Z")
Got it: 2907214 Thank you. ---
**Author:** ![Leandro](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/leandro/32/3961_2.png) [@Leandro](https://community.sitejet.io/u/Leandro)\ **Post date:** [March 12, 2026, 11:15am UTC](https://community.sitejet.io/t/whitelabel-implementation/5585/11 "2026-03-12T11:15:15Z")
Hi Andre, I feel like we’re stuck here and would like to move this process forward. Do you think a fresh and brand new domain won’t have this kind of problems? Thank you. ---
**Author:** ![Andre](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/andre/32/3459_2.png) [@Andre](https://community.sitejet.io/u/Andre)\ **Post date:** [March 12, 2026, 11:39am UTC](https://community.sitejet.io/t/whitelabel-implementation/5585/12 "2026-03-12T11:39:05Z")
Hey Leandro, not necessarily. Let me check this with a developer. Please bear with me until I get some feedback. Maybe I am missing something. ---
**Author:** ![Andre](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/andre/32/3459_2.png) [@Andre](https://community.sitejet.io/u/Andre)\ **Post date:** [March 13, 2026, 9:01am UTC](https://community.sitejet.io/t/whitelabel-implementation/5585/14 "2026-03-13T09:01:35Z")
Hey Leandro, It is the missing logo. Whitelabel only enables with a custom logo. When you upload one it should enable quite quickly. Let me know if that fixed the issue. ---
**Author:** ![Leandro](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/leandro/32/3961_2.png) [@Leandro](https://community.sitejet.io/u/Leandro)\ **Post date:** [March 13, 2026, 10:40am UTC](https://community.sitejet.io/t/whitelabel-implementation/5585/15 "2026-03-13T10:40:48Z")
Hey Andre, the logo was present from the beginning of our conversation. For some reason the info and the logo disappeared and an API error notice was showing up. I uploaded it and filled the info again. Nothing changed. ---
**Author:** ![Andre](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/andre/32/3459_2.png) [@Andre](https://community.sitejet.io/u/Andre)\ **Post date:** [March 13, 2026, 11:30am UTC](https://community.sitejet.io/t/whitelabel-implementation/5585/16 "2026-03-13T11:30:45Z")
I still dont see one: ![image](https://europe1.discourse-cdn.com/flex017/uploads/sitejet/original/2X/1/1a85867c4e79d5872be86cd1d3e1db70030b866a.png) Could it be that it was not saved? ---
**Author:** ![Leandro](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/leandro/32/3961_2.png) [@Leandro](https://community.sitejet.io/u/Leandro)\ **Post date:** [March 13, 2026, 12:11pm UTC](https://community.sitejet.io/t/whitelabel-implementation/5585/17 "2026-03-13T12:11:12Z")
Sorry, feeling silly right now… I missed that box and was uploading only to the one bellow. Also, SVG files are allowed to be upload but don’t actually work. All good and working now. Thank you very much for your help and time. ---
**Author:** ![Andre](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/andre/32/3459_2.png) [@Andre](https://community.sitejet.io/u/Andre)\ **Post date:** [March 13, 2026, 2:08pm UTC](https://community.sitejet.io/t/whitelabel-implementation/5585/18 "2026-03-13T14:08:15Z")
Wonderful. Happy this got resolved! Have a great weekend! ---
**Author:** ![Andre](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/andre/32/3459_2.png) [@Andre](https://community.sitejet.io/u/Andre)\ **Post date:** [March 13, 2026, 2:08pm UTC](https://community.sitejet.io/t/whitelabel-implementation/5585/19 "2026-03-13T14:08:20Z")
Closed on March 13, 2026, 2:08pm UTC