# Video upload by users not working **URL:** \ **Category:** Website Builder\ **Tags:** cms\_contactform, cms\_video\ **Created:** [September 7, 2024, 10:16am UTC](https://community.sitejet.io/t/video-upload-by-users-not-working/3679 "2024-09-07T10:16:29Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Jeet\_Vadgama](https://avatars.discourse-cdn.com/v4/letter/j/ed8c4c/32.png) [@Jeet\_Vadgama](https://community.sitejet.io/u/Jeet_Vadgama)\ **Post date:** [September 7, 2024, 10:16am UTC](https://community.sitejet.io/t/video-upload-by-users-not-working/3679/1 "2024-09-07T10:16:29Z")
hi i created a form where my customer have to upload a video which is not working ---
**Author:** ![Lucian\_Dinu](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/lucian_dinu/32/141_2.png) [@Lucian\_Dinu](https://community.sitejet.io/u/Lucian_Dinu)\ **Post date:** [September 7, 2024, 10:36am UTC](https://community.sitejet.io/t/video-upload-by-users-not-working/3679/2 "2024-09-07T10:36:21Z")
Hi there, I don’t think it is possible to upload large files like videos. See here: [https://help.sitejet.io/hc/en-us/articles/24275956675735-Forms](https://help.sitejet.io/hc/en-us/articles/24275956675735-Forms) “When submitting the form, this file will be attached to the email that’s sent to the recipient’s email address. Sitejet does not host those files. Therefore the file size upload limit is based on the maximum file size that is allowed by the email service provider to receive.” Hope this helps. ---
**Author:** ![Andre](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/andre/32/3459_2.png) [@Andre](https://community.sitejet.io/u/Andre)\ **Post date:** [September 10, 2024, 9:11am UTC](https://community.sitejet.io/t/video-upload-by-users-not-working/3679/3 "2024-09-10T09:11:21Z")
We do have a file size limit of 256MB for the File Manager: [https://help.sitejet.io/hc/en-us/articles/24275998082711-File-Manager](https://help.sitejet.io/hc/en-us/articles/24275998082711-File-Manager) Though the file size for contact form submission might be set by the mail provider. I do recommend you offer a cloud based solution for uploading larger files. Especially to avoid those files being sent via mail. ---
**Author:** ![Jeet\_Vadgama](https://avatars.discourse-cdn.com/v4/letter/j/ed8c4c/32.png) [@Jeet\_Vadgama](https://community.sitejet.io/u/Jeet_Vadgama)\ **Post date:** [September 10, 2024, 12:21pm UTC](https://community.sitejet.io/t/video-upload-by-users-not-working/3679/4 "2024-09-10T12:21:51Z")
I am using sitejet builder by cpanel. Cannot see this option there could you please tell how can i increase my limit to 256 MB in sitejet by cpanel ---
**Author:** ![Andre](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/andre/32/3459_2.png) [@Andre](https://community.sitejet.io/u/Andre)\ **Post date:** [September 10, 2024, 12:52pm UTC](https://community.sitejet.io/t/video-upload-by-users-not-working/3679/5 "2024-09-10T12:52:00Z")
> [@Lucian\_Dinu](#): > > “When submitting the form, this file will be attached to the email that’s sent to the recipient’s email address. Sitejet does not host those files. Therefore the file size upload limit is based on the maximum file size that is allowed by the email service provider to receive.” I can not add more to that statement. We are not cPanel so you might need to get in touch with their community or their support to see what is possible. ---
**Author:** ![Andre](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/andre/32/3459_2.png) [@Andre](https://community.sitejet.io/u/Andre)\ **Post date:** [December 4, 2024, 1:14pm UTC](https://community.sitejet.io/t/video-upload-by-users-not-working/3679/6 "2024-12-04T13:14:50Z")