# The email doesn't work **URL:** \ **Category:** Domains and Emails\ **Tags:** crm\_email\ **Created:** [October 19, 2021, 10:40pm UTC](https://community.sitejet.io/t/the-email-doesnt-work/1144 "2021-10-19T22:40:26Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Joaquin\_Olivas](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/joaquin_olivas/32/2610_2.png) [@Joaquin\_Olivas](https://community.sitejet.io/u/Joaquin_Olivas)\ **Post date:** [October 19, 2021, 10:40pm UTC](https://community.sitejet.io/t/the-email-doesnt-work/1144/1 "2021-10-19T22:40:26Z")
I configured a new domain (A, CNAME, MX and TXT). The websites works but the email doesn’t. I can’t received any email or send it. ![Captura de Pantalla 2021-10-19 a la(s) 17.32.54](https://europe1.discourse-cdn.com/flex017/uploads/sitejet/original/1X/355eff8eb8930cb1c0356b29e265cb8ed55c90b1.png) ![Captura de Pantalla 2021-10-19 a la(s) 17.33.12](https://europe1.discourse-cdn.com/flex017/uploads/sitejet/original/1X/6fbb75ba2044c4b55e8b38fc6f12155f585e5d9c.png) ![Captura de Pantalla 2021-10-19 a la(s) 17.33.23](https://europe1.discourse-cdn.com/flex017/uploads/sitejet/original/1X/b21154ec0d7baec9b686f6e99ab36b66335a2787.png) ![Captura de Pantalla 2021-10-19 a la(s) 17.39.15](https://europe1.discourse-cdn.com/flex017/uploads/sitejet/original/1X/37557ba720e7865fd1976a5d2628272abaf67936.jpeg) ![Captura de Pantalla 2021-10-19 a la(s) 17.39.40](https://europe1.discourse-cdn.com/flex017/uploads/sitejet/original/1X/b3923571877330e8b0916d0d5b9c83608d0633dd.png) ---
**Author:** ![Andre](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/andre/32/3459_2.png) [@Andre](https://community.sitejet.io/u/Andre)\ **Post date:** [October 20, 2021, 11:56am UTC](https://community.sitejet.io/t/the-email-doesnt-work/1144/2 "2021-10-20T11:56:24Z")
Hi there, did you activate the email feature in the domain manager? Is the email correctly set up like in this article? ([Add and manage email accounts - Sitejet Help](https://help.sitejet.io/article/455-add-and-manage-e-mail-accounts)) ---
**Author:** ![Joaquin\_Olivas](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/joaquin_olivas/32/2610_2.png) [@Joaquin\_Olivas](https://community.sitejet.io/u/Joaquin_Olivas)\ **Post date:** [October 20, 2021, 1:57pm UTC](https://community.sitejet.io/t/the-email-doesnt-work/1144/3 "2021-10-20T13:57:30Z")
Yeah, that’s the first thing I did ![Captura de Pantalla 2021-10-20 a la(s) 8.57.01](https://europe1.discourse-cdn.com/flex017/uploads/sitejet/original/1X/75f3d9c0e1177ddc49499a82a352da749a21da39.png) ![Captura de Pantalla 2021-10-20 a la(s) 8.59.28](https://europe1.discourse-cdn.com/flex017/uploads/sitejet/original/1X/1f9a56004a5e037efe05607283b7e2862e948497.png) ---
**Author:** ![Andre](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/andre/32/3459_2.png) [@Andre](https://community.sitejet.io/u/Andre)\ **Post date:** [October 20, 2021, 2:36pm UTC](https://community.sitejet.io/t/the-email-doesnt-work/1144/4 "2021-10-20T14:36:27Z")
Hey mate, It seems that this 550 error can have three different sources: 1. Email account doesn’t exist or cannot be detected ✅ 2. Duplicate sender account in recipient server 3. Misconfigured mail exchanger I am just curious, because this all looks to be set up properly. I just created a test mailaccount and was able to send and receive various mails to and from various providers. This points me to the next idea: Are the mail addresses and the mail feature also still active with the old domain / mail provider? ---
**Author:** ![Joaquin\_Olivas](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/joaquin_olivas/32/2610_2.png) [@Joaquin\_Olivas](https://community.sitejet.io/u/Joaquin_Olivas)\ **Post date:** [October 20, 2021, 7:37pm UTC](https://community.sitejet.io/t/the-email-doesnt-work/1144/5 "2021-10-20T19:37:34Z")
I think they’re active with the other provider. [hola@hechoencuerno.com](mailto:hola@hechoencuerno.com) doesn’t exist in the other provider, but [contacto@hechoencuerno.com](mailto:contacto@hechoencuerno.com) does Should I cancel? How do you do it? ---
**Author:** ![Andre](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/andre/32/3459_2.png) [@Andre](https://community.sitejet.io/u/Andre)\ **Post date:** [October 21, 2021, 7:44am UTC](https://community.sitejet.io/t/the-email-doesnt-work/1144/6 "2021-10-21T07:44:08Z")
That actually depends. If you want to move the mails over and work with our webmailer, I recommend using the [Mail Transfer Tool](https://help.sitejet.io/article/407-mail-transfer-tool) to migrate. When the process is done, you should deactivate the mails with the other provider. [Here is another user giving you the best way for the switch.](https://community.sitejet.io/t/in-what-order-should-i-change-dns-settings-and-use-the-mail-transfer-tool/318/5) Hope that helps 🙂 ---
**Author:** ![Joaquin\_Olivas](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/joaquin_olivas/32/2610_2.png) [@Joaquin\_Olivas](https://community.sitejet.io/u/Joaquin_Olivas)\ **Post date:** [October 21, 2021, 7:13pm UTC](https://community.sitejet.io/t/the-email-doesnt-work/1144/7 "2021-10-21T19:13:09Z")
I tried transfer the emails, but fails ![Captura de Pantalla 2021-10-21 a la(s) 14.12.32](https://europe1.discourse-cdn.com/flex017/uploads/sitejet/original/1X/426ea1c1cdc0c855665f71682f09c590814de6ec.png) ---
**Author:** ![Andre](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/andre/32/3459_2.png) [@Andre](https://community.sitejet.io/u/Andre)\ **Post date:** [October 25, 2021, 11:13am UTC](https://community.sitejet.io/t/the-email-doesnt-work/1144/8 "2021-10-25T11:13:31Z")
Hi there Joaquin, as this might include sensitive information, please contact us via [via our contact form](https://help.sitejet.io/hc/en-us) Pleae link to this community post and provide us with more information (settings, server details) about the mail address you like to transfer. Happy to test and support you on this. ---
**Author:** ![Andre](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/andre/32/3459_2.png) [@Andre](https://community.sitejet.io/u/Andre)\ **Post date:** [August 20, 2024, 11:33am UTC](https://community.sitejet.io/t/the-email-doesnt-work/1144/9 "2024-08-20T11:33:15Z")