# Support for broken Preview LINK
**URL:** https://community.sitejet.io/t/support-for-broken-preview-link/2743
**Category:** Project Manager
**Tags:** crm\_whitelabel
**Created:** [November 28, 2023, 5:08pm UTC](https://community.sitejet.io/t/support-for-broken-preview-link/2743 "2023-11-28T17:08:01Z")
**Posts on this page:** 7
**Page:** 1
### Author:  [@Faithson\_Support](https://community.sitejet.io/u/Faithson_Support)
#### Post date: [November 28, 2023, 5:08pm UTC](https://community.sitejet.io/t/support-for-broken-preview-link/2743/1 "2023-11-28T17:08:01Z")
I have been waiting on a response from the support team for over 8 days on a bug in the software. Can anyone help me?
_(context from admins: the user knows that we can not reach him via mail, yet he does not assist to help solve the issue, so the support is unable to get in touch with the user via mail)_
It is doing it on all of our sites, on all of our employees computers. I recorded a video of it for you.
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### Author:  [@Andre](https://community.sitejet.io/u/Andre)
#### Post date: [November 29, 2023, 9:27am UTC](https://community.sitejet.io/t/support-for-broken-preview-link/2743/2 "2023-11-29T09:27:19Z")
Dear @Faithson_Support maybe you want to check your DMs here because we the mails we are sending to @faithson.com mail addresses are all bouncing back. 😉
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### Author:  [@Faithson\_Support](https://community.sitejet.io/u/Faithson_Support)
#### Post date: [November 29, 2023, 3:09pm UTC](https://community.sitejet.io/t/support-for-broken-preview-link/2743/3 "2023-11-29T15:09:16Z")
Can you please provide a fix for this @Andre
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### Author:  [@Andre](https://community.sitejet.io/u/Andre)
#### Post date: [November 29, 2023, 6:40pm UTC](https://community.sitejet.io/t/support-for-broken-preview-link/2743/4 "2023-11-29T18:40:09Z")
Yes sure, but could you please provide a fix for your email issue, so that we can actually help you in that ticket?
Could you please try and log in via [sitejet.io](http://sitejet.io) with your credentials and not your whitelabel domain? Please test it that way and get back to us. Currently, we are assuming this might be a whitelabel issue.
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### Author:  [@Faithson\_Support](https://community.sitejet.io/u/Faithson_Support)
#### Post date: [November 30, 2023, 3:11pm UTC](https://community.sitejet.io/t/support-for-broken-preview-link/2743/5 "2023-11-30T15:11:10Z")
You seem to be correct that it is a white label issue. Can you please tell us why this happened, and how to avoid it in the future? [Detail Mold & Manufacturing | Georgetown, TX - Berlin](http://1f4b5b-5ae5a.preview.sitejet.io/?_ga=2.190162795.1908955183.1701356976-1231987989.1695844522) is working.
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### Author:  [@Andre](https://community.sitejet.io/u/Andre)
#### Post date: [December 1, 2023, 8:22am UTC](https://community.sitejet.io/t/support-for-broken-preview-link/2743/6 "2023-12-01T08:22:40Z")
Could you post the DNS settings for [websites4church.com](http://websites4church.com), please?
The strange thing is that I can not reproduce this issue on my end.
Firefox:
I logged into [partner.websites4church.com](http://partner.websites4church.com) and clicked on various preview links.
All showed the correct preview links.
Let us see if we can find anything in the DNS.
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### Author:  [@Andre](https://community.sitejet.io/u/Andre)
#### Post date: [August 20, 2024, 9:11am UTC](https://community.sitejet.io/t/support-for-broken-preview-link/2743/7 "2024-08-20T09:11:47Z")