# "Store not found" Error **URL:** \ **Category:** Helpdesk\ **Tags:** commerce\ **Created:** [October 26, 2026, 1:25pm UTC](https://community.sitejet.io/t/store-not-found-error/5920 "2026-10-26T13:25:05Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Olivia-Riggs](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/olivia-riggs/32/3421_2.png) [@Olivia-Riggs](https://community.sitejet.io/u/Olivia-Riggs)\ **Post date:** [October 26, 2026, 1:25pm UTC](https://community.sitejet.io/t/store-not-found-error/5920/1 "2026-10-26T13:25:05Z")
Hi all, I had a store set up for one of my sites, and it’s been a few months since we’ve accessed it as the client has been gathering their e-commerce options. They’re ready to start adding products but the store is returning this error, whether I access it on the customer portal or in the CMS. In the past, I’ve been able to set up the bulk of the store through the CMS overlay. I’d like to do this since Ecwid has the free plan with 5 products (or they did at least) and my client has 3 products they want to sell. When I try to create a new account on Ecwid, it defaults to the paid plans. I’m sure this is mostly an Ecwid issue but I wanted to double check if it’s just an account issue with my Sitejet? Is there something I can do from the Sitejet side to reset my account? Or has anyone else run into this and found the solution? Below is the error I see when trying to access my account. Again, this is both the CMS overlay and through my customer portal. Not sure if there’s anything that I can do from the Sitejet side though 🙂 Thanks! ![Screenshot 2026-10-26 081550](https://europe1.discourse-cdn.com/flex017/uploads/sitejet/original/2X/d/d8d4dafd5bca15174975ef8144c84c42f23c765f.png) ---
**Author:** ![Barbara\_Bichler](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/barbara_bichler/32/3745_2.png) [@Barbara\_Bichler](https://community.sitejet.io/u/Barbara_Bichler)\ **Post date:** [October 27, 2026, 7:08am UTC](https://community.sitejet.io/t/store-not-found-error/5920/2 "2026-10-27T07:08:23Z")
When checking Ecwid pricing there seems to be no free plan any longer. Maybe the free ecwid store you implemented has expired some time ago and is now no longer available. ---
**Author:** ![Andre](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/andre/32/3459_2.png) [@Andre](https://community.sitejet.io/u/Andre)\ **Post date:** [October 27, 2026, 8:45am UTC](https://community.sitejet.io/t/store-not-found-error/5920/3 "2026-10-27T08:45:34Z")
Hey Olivia, do you have a Website ID ? Did you or they ever sign up with a mail to Ecwid through Sitejet? ---
**Author:** ![Olivia-Riggs](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/olivia-riggs/32/3421_2.png) [@Olivia-Riggs](https://community.sitejet.io/u/Olivia-Riggs)\ **Post date:** [October 27, 2026, 11:44am UTC](https://community.sitejet.io/t/store-not-found-error/5920/4 "2026-10-27T11:44:48Z")
Hi, Website ID is 1310371, and I believe I made an account using one of my emails, but I may be mistaken as it was probably a year ago now since I last worked on their store. I considered they might have removed the free plan, but since I didn’t check the pricing in the past I wondered if maybe they just don’t list the free plan, and only use it in cases like partnerships. It’s definitely possible they removed it though! ---
**Author:** ![Andre](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/andre/32/3459_2.png) [@Andre](https://community.sitejet.io/u/Andre)\ **Post date:** [October 27, 2026, 12:05pm UTC](https://community.sitejet.io/t/store-not-found-error/5920/5 "2026-10-27T12:05:49Z")
Hey Olivia, let me check with the developers. Theoretically, there should be no reason why you should not see the store. It also does not seem that the website has been copied, right? ---
**Author:** ![Olivia-Riggs](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/olivia-riggs/32/3421_2.png) [@Olivia-Riggs](https://community.sitejet.io/u/Olivia-Riggs)\ **Post date:** [October 27, 2026, 12:26pm UTC](https://community.sitejet.io/t/store-not-found-error/5920/6 "2026-10-27T12:26:07Z")
No it hasn’t been copied! Thanks! ---
**Author:** ![Andre](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/andre/32/3459_2.png) [@Andre](https://community.sitejet.io/u/Andre)\ **Post date:** [October 27, 2026, 12:53pm UTC](https://community.sitejet.io/t/store-not-found-error/5920/7 "2026-10-27T12:53:22Z")
So we do not see an error from our side. You would have two possibilities now. Usually, when you sign up for the commerce solution, you need to give an admin email address. 1. Either you contact ecwid to ask for assistance or… 2. We just remove the ID completely from our database and you can sign up for a new one Let me know what you like. 🙂 ---
**Author:** ![Olivia-Riggs](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/olivia-riggs/32/3421_2.png) [@Olivia-Riggs](https://community.sitejet.io/u/Olivia-Riggs)\ **Post date:** [October 27, 2026, 2:13pm UTC](https://community.sitejet.io/t/store-not-found-error/5920/8 "2026-10-27T14:13:09Z")
Hi Andre, Removing the ID would just reset the commerce connecting to the website, correct? As in I’d just need to restart everything relating to Ecwid. If it would only affect e-commerce and you’re able to reset it that would be fantastic. Thanks for your help on this issue! ---
**Author:** ![Andre](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/andre/32/3459_2.png) [@Andre](https://community.sitejet.io/u/Andre)\ **Post date:** [October 28, 2026, 8:04am UTC](https://community.sitejet.io/t/store-not-found-error/5920/9 "2026-10-28T08:04:55Z")
Hey Olivia, we have removed the old store ID from the database. So now you can create a new store 🙂