# \[SOLVED\] Ecwid Store Control Panel Login fails

**URL:** <https://community.sitejet.io/t/solved-ecwid-store-control-panel-login-fails/3546>\
**Category:** Report a bug\
**Tags:** commerce\
**Created:** [July 31, 2024, 7:05am UTC](https://community.sitejet.io/t/solved-ecwid-store-control-panel-login-fails/3546 "2024-07-31T07:05:29Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Andre](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/andre/32/3459_2.png) [@Andre](https://community.sitejet.io/u/Andre)\
**Post date:** [July 31, 2024, 7:05am UTC](https://community.sitejet.io/t/solved-ecwid-store-control-panel-login-fails/3546/1 "2024-07-31T07:05:29Z")

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Currently, users are facing issues accessing the store control panel through the Customer Portal or Website Builder. We are aware of this issue and are working with Ecwid to fix it.

> **[Store Control Panel Login fails](https://sitejet.statuspage.io/incidents/b1xgvt751r7y)**
>
> Sitejet's Status Page - Store Control Panel Login fails.

Workaround: users can log in using their email and password at [Login | Ecwid E-commerce](https://my.ecwid.com/cp/) for immediate access.

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<div class="post-metadata">

**Author:** ![Andre](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/andre/32/3459_2.png) [@Andre](https://community.sitejet.io/u/Andre)\
**Post date:** [September 5, 2024, 10:05am UTC](https://community.sitejet.io/t/solved-ecwid-store-control-panel-login-fails/3546/2 "2024-09-05T10:05:51Z")

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Closed on September 5, 2024, 10:05am UTC