# Send New Message

**URL:** https://community.sitejet.io/t/send-new-message/1199
**Category:** Report a bug
**Tags:** crm\_email
**Created:** [November 3, 2021, 12:06pm UTC](https://community.sitejet.io/t/send-new-message/1199 "2021-11-03T12:06:02Z")
**Posts on this page:** 5
**Page:** 1

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### Author: ![mughal](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/mughal/32/1831_2.png) [@mughal](https://community.sitejet.io/u/mughal)
#### Post date: [November 3, 2021, 12:06pm UTC](https://community.sitejet.io/t/send-new-message/1199/1 "2021-11-03T12:06:02Z")

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Hi, inside portal when i try to reply message from customer it’s not delivering with error “Could not fetch [https://partner.sitejet.io/api/email-composer/mailer/332309](https://partner.sitejet.io/api/email-composer/mailer/332309)” so first question on custom domain why we getting error message with the URL including “[partner.sitejet.io](http://partner.sitejet.io)” second when try to send message from customer’s portal Service \> New Request it’s not sending with error “Error Sending Request - An error occurred while sending the query. Please check your entries” please advise.

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### Author: ![mughal](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/mughal/32/1831_2.png) [@mughal](https://community.sitejet.io/u/mughal)
#### Post date: [November 5, 2021, 8:31pm UTC](https://community.sitejet.io/t/send-new-message/1199/2 "2021-11-05T20:31:01Z")

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It’s been 2 days why no reply on this? @Andre @Martin.Sitejet.Team @Franzi

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### Author: ![Martin.Sitejet.Team](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/martin.sitejet.team/32/25_2.png) [@Martin.Sitejet.Team](https://community.sitejet.io/u/Martin.Sitejet.Team)
#### Post date: [November 7, 2021, 3:04pm UTC](https://community.sitejet.io/t/send-new-message/1199/3 "2021-11-07T15:04:56Z")

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Hi @mughal,

sorry for the late reply, but unfortunately our resources are limited. Please email us [via our contact form](https://help.sitejet.io/hc/en-us) in this case, as the community cannot help you resolve the issue.

The error message is not whitelabeled because it is not prepared for whitelabeling.

Thank you in advance, we will handle everything else in the mail and also for pointing out this issue.

Have a nice weekend

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### Author: ![Andre](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/andre/32/3459_2.png) [@Andre](https://community.sitejet.io/u/Andre)
#### Post date: [June 2, 2022, 10:12am UTC](https://community.sitejet.io/t/send-new-message/1199/4 "2022-06-02T10:12:53Z")

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### Author: ![Andre](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/andre/32/3459_2.png) [@Andre](https://community.sitejet.io/u/Andre)
#### Post date: [June 2, 2022, 10:12am UTC](https://community.sitejet.io/t/send-new-message/1199/5 "2022-06-02T10:12:56Z")

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