# Posting Guidelines for the Account category

**URL:** <https://community.sitejet.io/t/posting-guidelines-for-the-account-category/49>\
**Category:** Account\
**Created:** [April 21, 2021, 12:30pm UTC](https://community.sitejet.io/t/posting-guidelines-for-the-account-category/49 "2021-04-21T12:30:41Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Andre](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/andre/32/3459_2.png) [@Andre](https://community.sitejet.io/u/Andre)\
**Post date:** [April 21, 2021, 12:30pm UTC](https://community.sitejet.io/t/posting-guidelines-for-the-account-category/49/1 "2021-04-21T12:30:41Z")

</div>

Get support from the Sitejet community. Post your issues and help requests for the CRM.

What is required for posting:

- Use the search function first. Has this already been posted before?
- Please be aware of posting any sensible information.
- Since this is a very sensible topic, we recommend emailing us regarding the following topics:

1. _Access to your account_
2. _Retain password_
3. _Billing and Dunning cases_

- If you have general questions, please be as detailed as possible about the issue and what you need help with. Where do you need help? What is it you like to achieve or expect?
- Reply to users using the @ and their name.

Relevant support links to common questions are also answered in Sitejet’s help center.

- [German help center](https://hilfe.sitejet.io/)
- [English help center](https://help.sitejet.io/)

_If it is urgent and or you need immediate help from the Sitejet support, please also email us._