# Plesk | Problem with contact form
**URL:** https://community.sitejet.io/t/plesk-problem-with-contact-form/3640
**Category:** Website Builder
**Tags:** cms\_contactform
**Created:** [August 28, 2024, 11:14pm UTC](https://community.sitejet.io/t/plesk-problem-with-contact-form/3640 "2024-08-28T23:14:36Z")
**Posts on this page:** 9
**Page:** 1
### Author:  [@Anjabeusak](https://community.sitejet.io/u/Anjabeusak)
#### Post date: [August 28, 2024, 11:14pm UTC](https://community.sitejet.io/t/plesk-problem-with-contact-form/3640/1 "2024-08-28T23:14:36Z")
It’s about my site [https://prosec-finanzen.de/](https://prosec-finanzen.de/)
when I test the contact form in sitejet demo mode it works and emails arrive after 15-20 minutes
but when I test it in the live version I always get an error message
* * *
Could not send e-mail
* * *
i use plesk and sitejetbuilder
---
### Author:  [@Andre](https://community.sitejet.io/u/Andre)
#### Post date: [August 29, 2024, 7:24am UTC](https://community.sitejet.io/t/plesk-problem-with-contact-form/3640/2 "2024-08-29T07:24:32Z")
Hey there,
Thanks for posting this. Since the contact form works in the Builder, that means, the issue is probably not with the form itself.
Have you tried some of the proposed solutions in other threads or this one here? [cPanel | Most common contact form issues](https://community.sitejet.io/t/cpanel-most-common-contact-form-issues/3616)
Though it is cPanel, some info also applies to Plesk users.
Are the mail addresses configured correctly? Is PHP updated?
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### Author:  [@Anjabeusak](https://community.sitejet.io/u/Anjabeusak)
#### Post date: [August 29, 2024, 9:23am UTC](https://community.sitejet.io/t/plesk-problem-with-contact-form/3640/3 "2024-08-29T09:23:41Z")
I tried everything, it works in the demo version, but not in the live version
- enable allow\_url\_fopen
- ensure PHP version is PHP 7.1 or higher; PHP 8.1, 8.2, 8.3 or higher
- ensure latest Sitejet version is installed
php ist updatedt t the latest
but what is the best SMTP settings ???
Are the mail addresses configured correctly? ??
what can i make wrong ?
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### Author:  [@Andre](https://community.sitejet.io/u/Andre)
#### Post date: [August 29, 2024, 10:24am UTC](https://community.sitejet.io/t/plesk-problem-with-contact-form/3640/4 "2024-08-29T10:24:52Z")
Hey Anja,
so the situation is that our support with Sitejet on other platforms is limited to issues inside the Website Builder. The reason is that we neither have access to any servers, accounts or settings there nor knowledge about their setup and possible troubleshooting.
In most cases the issues can be resolved by going through the list and for example update the PHP etc. However, if that does not work, there is no other way than to contact Plesk directly to get more help.
But please keep us updated on what the solution is so we can gather this information here for future users with a similar issue. That would be amazing. 🙌 💙
---
### Author:  [@Anjabeusak](https://community.sitejet.io/u/Anjabeusak)
#### Post date: [August 29, 2024, 5:24pm UTC](https://community.sitejet.io/t/plesk-problem-with-contact-form/3640/5 "2024-08-29T17:24:30Z")
i have checked the logs
**POST /api.php/form\_container/submit HTTP/1.1**
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### Author:  [@Anjabeusak](https://community.sitejet.io/u/Anjabeusak)
#### Post date: [August 29, 2024, 5:25pm UTC](https://community.sitejet.io/t/plesk-problem-with-contact-form/3640/6 "2024-08-29T17:25:18Z")
If I fill out the form live and it doesn’t work, this error is stored in the log
POST /api.php/form\_container/submit HTTP/1.1
source Apache SSL/TLS access
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### Author:  [@Anjabeusak](https://community.sitejet.io/u/Anjabeusak)
#### Post date: [August 30, 2024, 6:50pm UTC](https://community.sitejet.io/t/plesk-problem-with-contact-form/3640/7 "2024-08-30T18:50:48Z")
If I fill out the form live and it doesn’t work, this error is stored in the log
POST /api.php/form\_container/submit HTTP/1.1
source Apache SSL/TLS access
---
### Author:  [@Andre](https://community.sitejet.io/u/Andre)
#### Post date: [September 5, 2024, 10:03am UTC](https://community.sitejet.io/t/plesk-problem-with-contact-form/3640/8 "2024-09-05T10:03:16Z")
> [@Andre](#):
>
> Hey Anja,
>
> so the situation is that our support with Sitejet on other platforms is limited to issues inside the Website Builder. The reason is that we neither have access to any servers, accounts or settings there nor knowledge about their setup and possible troubleshooting.
>
> In most cases the issues can be resolved by going through the list and for example update the PHP etc. However, if that does not work, there is no other way than to contact Plesk directly to get more help.
>
> But please keep us updated on what the solution is so we can gather this information here for future users with a similar issue. That would be amazing. 🙌 💙
Yes, please get in touch with Plesk support on this matter.
---
### Author:  [@Andre](https://community.sitejet.io/u/Andre)
#### Post date: [December 4, 2024, 1:15pm UTC](https://community.sitejet.io/t/plesk-problem-with-contact-form/3640/9 "2024-12-04T13:15:31Z")