# (Plesk) mail contact form wont send **URL:** \ **Category:** Plesk\ **Tags:** cms\_contactform\ **Created:** [March 27, 2025, 6:11pm UTC](https://community.sitejet.io/t/plesk-mail-contact-form-wont-send/4548 "2025-03-27T18:11:14Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![Digifxtechnology](https://avatars.discourse-cdn.com/v4/letter/d/958977/32.png) [@Digifxtechnology](https://community.sitejet.io/u/Digifxtechnology)\ **Post date:** [March 27, 2025, 6:11pm UTC](https://community.sitejet.io/t/plesk-mail-contact-form-wont-send/4548/1 "2025-03-27T18:11:14Z")
Hi I’m trying to get a contact form to send mail, but the server doesn’t use the mail in Plesk it uses Smartermail. How do I configure SMTP? ---
**Author:** ![Andre](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/andre/32/3459_2.png) [@Andre](https://community.sitejet.io/u/Andre)\ **Post date:** [March 31, 2025, 9:18am UTC](https://community.sitejet.io/t/plesk-mail-contact-form-wont-send/4548/2 "2025-03-31T09:18:16Z")
Hey there, Unfortunately, this is not part of the Sitejet Support. Mail settings are handled in Plesk. Here’s how you can configure SMTP settings on your Plesk server: **1. Configuring Server-Wide Mail Settings in Plesk:** To set up SMTP settings for your entire Plesk server: 1. **Access Plesk Panel:** - Log in to your Plesk control panel. 1. **Navigate to Mail Server Settings:** - Go to **Tools & Settings** \> **Mail Server Settings**. 1. **Adjust General Settings:** - Ensure the mail server is enabled. - Set the **Maximum message size** if needed. - Enable the SMTP service on port 587 to allow message submission. For detailed instructions, refer to Plesk’s official documentation: [Plesk Obsidian Knowledgebase](https://docs.plesk.com/en-US/obsidian/administrator-guide/mail/configuring-serverwide-mail-settings.59430/) Hope this helps. If you still face issues, I would suggest you post it in the Plesk Community. But I think it would also be helpful to post a solution here in case another user has the same issue. When you have configured your mails correctly, please add a sender and a recipient address to the contact form to make sure it works correctly. ---
**Author:** ![Digifxtechnology](https://avatars.discourse-cdn.com/v4/letter/d/958977/32.png) [@Digifxtechnology](https://community.sitejet.io/u/Digifxtechnology)\ **Post date:** [April 1, 2025, 5:33pm UTC](https://community.sitejet.io/t/plesk-mail-contact-form-wont-send/4548/3 "2025-04-01T17:33:49Z")
I dont use plesk mail I use smartermail. I have setup SMTP in plesk to use customer email. ---
**Author:** ![Digifxtechnology](https://avatars.discourse-cdn.com/v4/letter/d/958977/32.png) [@Digifxtechnology](https://community.sitejet.io/u/Digifxtechnology)\ **Post date:** [April 1, 2025, 5:34pm UTC](https://community.sitejet.io/t/plesk-mail-contact-form-wont-send/4548/4 "2025-04-01T17:34:01Z")
Still not working ---
**Author:** ![Digifxtechnology](https://avatars.discourse-cdn.com/v4/letter/d/958977/32.png) [@Digifxtechnology](https://community.sitejet.io/u/Digifxtechnology)\ **Post date:** [April 1, 2025, 5:36pm UTC](https://community.sitejet.io/t/plesk-mail-contact-form-wont-send/4548/5 "2025-04-01T17:36:35Z")
is there a way to turn debuggin on in sitejet? ---
**Author:** ![Andre](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/andre/32/3459_2.png) [@Andre](https://community.sitejet.io/u/Andre)\ **Post date:** [April 3, 2025, 11:31am UTC](https://community.sitejet.io/t/plesk-mail-contact-form-wont-send/4548/6 "2025-04-03T11:31:19Z")
If you tested the contact and it is working then the issue might still be with the mail setup. Please test the contact form first according to this post: [cPanel | Most common contact form issues](https://community.sitejet.io/t/cpanel-most-common-contact-form-issues/3616) If the form is working with our settings then you need to contact your provider for further assistance. But please keep us updated on this. ---
**Author:** ![Manuel\_Denk](https://avatars.discourse-cdn.com/v4/letter/m/8e7dd6/32.png) [@Manuel\_Denk](https://community.sitejet.io/u/Manuel_Denk)\ **Post date:** [January 15, 2026, 9:49am UTC](https://community.sitejet.io/t/plesk-mail-contact-form-wont-send/4548/7 "2026-01-15T09:49:53Z")
@Andre I have to pickup this topic here. Since the emails from our customer are not on our server, but on their Office365, I cannot enable and set a noreply@customers-domain.at in Plesk, where I then maybe could set smtp settings. This means I have no chance to get this Mails sent correctly, because I have no way to set the smtp settings? best regards ---
**Author:** ![Andre](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/andre/32/3459_2.png) [@Andre](https://community.sitejet.io/u/Andre)\ **Post date:** [January 19, 2026, 12:21pm UTC](https://community.sitejet.io/t/plesk-mail-contact-form-wont-send/4548/8 "2026-01-19T12:21:19Z")
Since this seems to be an issue with Plesk, have you contacted them? Plesk is responsible for any mail topics in your case. That is a completely different periphery. Maybe contact the support or check with their community? Since I am interested in a positive outcome, keep me updated here, please 🙂 ---
**Author:** ![Andre](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/andre/32/3459_2.png) [@Andre](https://community.sitejet.io/u/Andre)\ **Post date:** [January 19, 2026, 12:22pm UTC](https://community.sitejet.io/t/plesk-mail-contact-form-wont-send/4548/9 "2026-01-19T12:22:01Z")
> [@Digifxtechnology](#): > > I dont use plesk mail I use smartermail. I have setup SMTP in plesk to use customer email. Have you contacted there support? > [@Digifxtechnology](#): > > is there a way to turn debuggin on in sitejet? Why and for what? ---
**Author:** ![Manuel\_Denk](https://avatars.discourse-cdn.com/v4/letter/m/8e7dd6/32.png) [@Manuel\_Denk](https://community.sitejet.io/u/Manuel_Denk)\ **Post date:** [January 19, 2026, 12:54pm UTC](https://community.sitejet.io/t/plesk-mail-contact-form-wont-send/4548/10 "2026-01-19T12:54:48Z")
@Andre Thanks for the feedback. Because our customer has his emails hosted on another provider, plesk won’t be able to help out either, I guess. **I came to the solution** to create a custom php script, which uses php-mailer to send the mails. For that too work, I removed the mailto and mailfrom settings in the sitejet formsettings and added the script as a hook. ---
**Author:** ![Andre](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/andre/32/3459_2.png) [@Andre](https://community.sitejet.io/u/Andre)\ **Post date:** [January 19, 2026, 2:14pm UTC](https://community.sitejet.io/t/plesk-mail-contact-form-wont-send/4548/11 "2026-01-19T14:14:12Z")
Nice work in this case, @Manuel_Denk !