# Mail error SMPT

**URL:** <https://community.sitejet.io/t/mail-error-smpt/3419>\
**Category:** Domains and Emails\
**Tags:** crm\_email\
**Created:** [June 24, 2024, 1:53pm UTC](https://community.sitejet.io/t/mail-error-smpt/3419 "2024-06-24T13:53:29Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Rigveda\_Timorason1](https://avatars.discourse-cdn.com/v4/letter/r/838e76/32.png) [@Rigveda\_Timorason1](https://community.sitejet.io/u/Rigveda_Timorason1)\
**Post date:** [June 24, 2024, 1:53pm UTC](https://community.sitejet.io/t/mail-error-smpt/3419/1 "2024-06-24T13:53:29Z")

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Hi,

I get an error message when I want to send a mail through [https://webmail.sitehub.io/](https://webmail.sitehub.io/)

This is the error message  
SMTP error (554): Recipient “[rigveda.timorason@gmail.com](mailto:rigveda.timorason@gmail.com)” cannot be added (5.7.1 [rigveda.timorason@gmail.com](mailto:rigveda.timorason@gmail.com): Recipient address rejected: your account has been blocked due to excessive mail sending).

Situation:

- Domain was purchased through [one.com](http://one.com)
- Added DNS records as described on your site.
- Mail did work before.
- I changed the DNS to: v=spf1 mx include:mlrcloud.com -all.  
I did this for my email marketing software.

How can I fix this?

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**Author:** ![Andre](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/andre/32/3459_2.png) [@Andre](https://community.sitejet.io/u/Andre)\
**Post date:** [June 25, 2024, 9:20am UTC](https://community.sitejet.io/t/mail-error-smpt/3419/2 "2024-06-25T09:20:41Z")

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Hey @Rigveda_Timorason1

Happy to help you. I moved this thread to the suitable section.

First, I like to point you to our help article about mail issues: [Common questions about emails - Sitejet Help](https://help.sitejet.io/article/1091-faq-email)

Second, the SPF record should definitely also read: v=spf1 a:mx1.sitehub.io a:mx2.sitehub.io mx -all  
if you like to send mails via Sitejet. One of the reasons is described here: [🔷 Security issue | Emails to Gmail not deliverable - Adjust SPF-Record](https://community.sitejet.io/t/security-issue-emails-to-gmail-not-deliverable-adjust-spf-record/2498)

However, your issue seems to be with you being blocked due to various reasons. First, I would like you to sign out of all mailboxes you are using the mail address with. Then, log in and change the password for that mail address. Once that is done, the mail address should not be blocked by the system anymore.

Do a test run. Does the mail work again? If yes, fine. Go and add the new password again to one tool at a time and see if you are blocked again.

The reason for this is that the system is blocking you when there is too many log ins at a time. At some point the system regards this as a security issue.

Please keep me on the loop here if that solved the issue. 🙂

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**Author:** ![Rigveda\_Timorason1](https://avatars.discourse-cdn.com/v4/letter/r/838e76/32.png) [@Rigveda\_Timorason1](https://community.sitejet.io/u/Rigveda_Timorason1)\
**Post date:** [June 28, 2024, 1:33pm UTC](https://community.sitejet.io/t/mail-error-smpt/3419/3 "2024-06-28T13:33:25Z")

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changing the password helped. Thank you very much for your help

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**Author:** ![Andre](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/andre/32/3459_2.png) [@Andre](https://community.sitejet.io/u/Andre)\
**Post date:** [July 1, 2024, 6:46am UTC](https://community.sitejet.io/t/mail-error-smpt/3419/4 "2024-07-01T06:46:51Z")

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