# Emails are not working.

**URL:** <https://community.sitejet.io/t/emails-are-not-working/5233>\
**Category:** Report a bug\
**Created:** [October 4, 2025, 9:10am UTC](https://community.sitejet.io/t/emails-are-not-working/5233 "2025-10-04T09:10:18Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Tim\_Lange](https://avatars.discourse-cdn.com/v4/letter/t/a587f6/32.png) [@Tim\_Lange](https://community.sitejet.io/u/Tim_Lange)\
**Post date:** [October 4, 2025, 9:10am UTC](https://community.sitejet.io/t/emails-are-not-working/5233/1 "2025-10-04T09:10:18Z")

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Emails are not working.

For all accounts, an authentication error appears — also for our customers. What is going on here?

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<div class="post-metadata">

**Author:** ![Andre](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/andre/32/3459_2.png) [@Andre](https://community.sitejet.io/u/Andre)\
**Post date:** [October 6, 2025, 7:14am UTC](https://community.sitejet.io/t/emails-are-not-working/5233/2 "2025-10-06T07:14:10Z")

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Hey Tim,

at this moment, there is no bug in the email feature we know of. Would you be able to give us more information according to these articles, please?

[https://help.sitejet.io/hc/en-us/articles/24276057220887-Common-questions-about-emails](https://help.sitejet.io/hc/en-us/articles/24276057220887-Common-questions-about-emails)

[https://help.sitejet.io/hc/en-us/articles/24275958355479-How-to-report-an-issue-or-a-bug](https://help.sitejet.io/hc/en-us/articles/24275958355479-How-to-report-an-issue-or-a-bug)

Thank you!