# Dns\_probe\_finished\_nxdomain **URL:** \ **Category:** Domains and Emails\ **Tags:** crm\_domain\ **Created:** [August 30, 2021, 12:53pm UTC](https://community.sitejet.io/t/dns-probe-finished-nxdomain/929 "2021-08-30T12:53:41Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![DACO\_Wael](https://avatars.discourse-cdn.com/v4/letter/d/bb73d2/32.png) [@DACO\_Wael](https://community.sitejet.io/u/DACO_Wael)\ **Post date:** [August 30, 2021, 12:53pm UTC](https://community.sitejet.io/t/dns-probe-finished-nxdomain/929/1 "2021-08-30T12:53:41Z")
Hello, I have been coming back for 15 days this problem to access my website since I transferred my domain name to Sitejet, the majority of my customers including me, we can no longer access my site, I have tried on several devices in different places in France, one in 10 devices display my site. Where is the problem knowing that I have correctly configured the DNS is there anyone who has encountered the same problem ? ![Capture d’écran 2021-08-30 à 14.48.30](https://europe1.discourse-cdn.com/flex017/uploads/sitejet/original/1X/767c053d40b39b8e68b28850ad74280d97ee2aa1.png) ![Capture d’écran 2021-08-30 à 14.53.17](https://europe1.discourse-cdn.com/flex017/uploads/sitejet/original/1X/3617d021cf912dc49a738b983a64d91bce39e937.png) ---
**Author:** ![Andre](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/andre/32/3459_2.png) [@Andre](https://community.sitejet.io/u/Andre)\ **Post date:** [September 6, 2021, 3:40pm UTC](https://community.sitejet.io/t/dns-probe-finished-nxdomain/929/2 "2021-09-06T15:40:22Z")
Hey @DACO_Wael - happy to help you. Does this error still occur? ---
**Author:** ![DACO\_Wael](https://avatars.discourse-cdn.com/v4/letter/d/bb73d2/32.png) [@DACO\_Wael](https://community.sitejet.io/u/DACO_Wael)\ **Post date:** [October 10, 2021, 10:51am UTC](https://community.sitejet.io/t/dns-probe-finished-nxdomain/929/3 "2021-10-10T10:51:00Z")
Hello @Andre ello @ I have been suffering from this problem for 3 months, most of my customers tell me that they cannot access the site, I have tried to find a solution, without results ---
**Author:** ![Lucian\_Dinu](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/lucian_dinu/32/141_2.png) [@Lucian\_Dinu](https://community.sitejet.io/u/Lucian_Dinu)\ **Post date:** [October 10, 2021, 12:37pm UTC](https://community.sitejet.io/t/dns-probe-finished-nxdomain/929/4 "2021-10-10T12:37:27Z")
Hi! From what I can see, your domain [mnbconcept-beautycenter.com](http://mnbconcept-beautycenter.com) is accessible (on-line) See screenshot: ![image](https://europe1.discourse-cdn.com/flex017/uploads/sitejet/original/1X/ead52ad475ef65630f2e541d176a1a990e34e2bb.jpeg) My guess is that the issue that you are experiencing is (client-side) related to the browser (and sometimes network/router) caching. Try to completely clear your Browser Cache + History, For instance, for Chome you can follow the steps from here: [Clear cache & cookies - Computer - Google Account Help](https://support.google.com/accounts/answer/32050?hl=en) P.S.-1. If clearing the browser doesn’t work try to restart your router P.S.-2. If it still doesn’t work try to flush your local DNS cache on your computer. Follow the guide from: [How to Fix DNS\_PROBE\_FINISHED\_NXDOMAIN [8 Solutions] - Kinsta®](https://kinsta.com/knowledgebase/dns_probe_finished_nxdomain/) Hope this helps! ---
**Author:** ![DACO\_Wael](https://avatars.discourse-cdn.com/v4/letter/d/bb73d2/32.png) [@DACO\_Wael](https://community.sitejet.io/u/DACO_Wael)\ **Post date:** [October 10, 2021, 2:44pm UTC](https://community.sitejet.io/t/dns-probe-finished-nxdomain/929/5 "2021-10-10T14:44:11Z")
Hi, thank’s for your answer, I’ve been having this problem for 3 months now, I have tried everything, the problem persists I should have 20 customers who visit my site daily to make online reservations. In the past I was using Wordpress, I immigrated my site to you, and since then my customers are having connection problems, I have the impression that the problem comes from the domain name and I do not know the problem has been reported by about twenty customers, I don’t think that the problem is related to clearing browsers in everyone. ☹ ---
**Author:** ![DACO\_Wael](https://avatars.discourse-cdn.com/v4/letter/d/bb73d2/32.png) [@DACO\_Wael](https://community.sitejet.io/u/DACO_Wael)\ **Post date:** [October 10, 2021, 2:45pm UTC](https://community.sitejet.io/t/dns-probe-finished-nxdomain/929/6 "2021-10-10T14:45:38Z")
![Capture d’écran 2021-10-10 à 16.44.44.png](https://europe1.discourse-cdn.com/flex017/uploads/sitejet/original/1X/8d67aef37536daf5a9e87abfa1bd5bcaa4feddf7.png) I receive this message every morning it is not related to the problem? ---
**Author:** ![Andre](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/andre/32/3459_2.png) [@Andre](https://community.sitejet.io/u/Andre)\ **Post date:** [October 11, 2021, 2:58pm UTC](https://community.sitejet.io/t/dns-probe-finished-nxdomain/929/7 "2021-10-11T14:58:38Z")
Hey there @DACO_Wael - yes I assume this message is related to the problem. Let me check this with our developers asap. ---
**Author:** ![DACO\_Wael](https://avatars.discourse-cdn.com/v4/letter/d/bb73d2/32.png) [@DACO\_Wael](https://community.sitejet.io/u/DACO_Wael)\ **Post date:** [October 11, 2021, 3:20pm UTC](https://community.sitejet.io/t/dns-probe-finished-nxdomain/929/8 "2021-10-11T15:20:35Z")
thank you a lot Andre ---
**Author:** ![Andre](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/andre/32/3459_2.png) [@Andre](https://community.sitejet.io/u/Andre)\ **Post date:** [October 12, 2021, 8:28am UTC](https://community.sitejet.io/t/dns-probe-finished-nxdomain/929/9 "2021-10-12T08:28:24Z")
Hey @DACO_Wael , just a quick heads up: We are still investigating the issue to find out why some visitors have issues connecting to the website. ---
**Author:** ![DACO\_Wael](https://avatars.discourse-cdn.com/v4/letter/d/bb73d2/32.png) [@DACO\_Wael](https://community.sitejet.io/u/DACO_Wael)\ **Post date:** [October 12, 2021, 3:13pm UTC](https://community.sitejet.io/t/dns-probe-finished-nxdomain/929/10 "2021-10-12T15:13:13Z")
I look forward to 😑 ---
**Author:** ![Andre](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/andre/32/3459_2.png) [@Andre](https://community.sitejet.io/u/Andre)\ **Post date:** [October 13, 2021, 10:12am UTC](https://community.sitejet.io/t/dns-probe-finished-nxdomain/929/11 "2021-10-13T10:12:22Z")
Hey @DACO_Wael - FINALLY we found the solution! 😍 Seems that your old domain provider has forgotten to remove the DNSSEC when you transferred the domain. This caused these strange troubles we all faced during the last weeks. We just checked with ICANN and triggered the removal, so in the next (hopefully) 24 hours everything should work as smoothly as possible! Send you a mail with the old settings and the link where to check for yourself for the future. ![image](https://europe1.discourse-cdn.com/flex017/uploads/sitejet/original/1X/2b7a375c48f04128294fb038fae6f02485cf3858.jpeg) ---
**Author:** ![DACO\_Wael](https://avatars.discourse-cdn.com/v4/letter/d/bb73d2/32.png) [@DACO\_Wael](https://community.sitejet.io/u/DACO_Wael)\ **Post date:** [October 15, 2021, 10:11am UTC](https://community.sitejet.io/t/dns-probe-finished-nxdomain/929/12 "2021-10-15T10:11:27Z")
Hello Yes, I want to thank you very much, my site has resumed its services properly I’m really happy with the help you gave me, you are the best, thank you very much ---
**Author:** ![Andre](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/andre/32/3459_2.png) [@Andre](https://community.sitejet.io/u/Andre)\ **Post date:** [October 19, 2021, 8:52am UTC](https://community.sitejet.io/t/dns-probe-finished-nxdomain/929/13 "2021-10-19T08:52:59Z")
Glad I could help you! All the Best! 🙂 ---
**Author:** ![Andre](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/andre/32/3459_2.png) [@Andre](https://community.sitejet.io/u/Andre)\ **Post date:** [October 28, 2021, 1:05pm UTC](https://community.sitejet.io/t/dns-probe-finished-nxdomain/929/14 "2021-10-28T13:05:33Z")
Closed on October 28, 2021, 1:05pm UTC